Nurses
Communication with nurses etiquette
What is nurses treat with courtesy/ respect?
Communication with doctors etiquette
What is Doctors treat with courtesy and respect?
Communication about frequency staff addresses pain
What is how often staff talk about pain?
Healthy hospital environment
What is cleanliness of hospital environment?
Post-Discharge needs
What is Staff talk about help when you left?
Communication with nurses hearing
What is Nurses listen carefully to you?
Communication with doctors hearing
What is Doctors listen carefully to you?
Communication about pain options and plan
What is staff talk about pain treatment?
Hospital environment noise
What is quietness of hospital environment?
Discharge information written signs and symptoms
What is information regarding symptoms/ problems to look for?
Communication with nurses providing clear explanations
What is nurses explain in a way you understand?
Communication with doctors talking to patients
What is doctors explain in a way you understand?
Communication about Medicines use
What is tell you what new medication was for?
Intermediate response category "middle-box" for HCAHPS Survey
What is "usually"
Care Transition alternatives
What is Hospital staff took preference into account?
Responsiveness of Staff to patient
What is call button help as soon as I wanted it?
1st global rating item about hospital
What is patients' overall rating of the hospital?
Communication about Medicines information
What is information regarding symptoms/ problems to look for?
Least positive responses category "bottom-box" for HCAHPS Survey
What is "sometimes" or "never"
Care Transition patient self-management
What is good understanding of managing health?
Responsiveness of staff with bathroom
What is help toileting as soon as you wanted?
2nd global rating item about hospital
What is the likelihood to recommend it to family at friends?
Type of education method we use for patients/ family members to ensure they understand
What is teach-back method?
The most positive "top box" response to HCAHPS Survey that we want patients to also perceive the excellent care we provide
What is "always"
Care Transition medication
What is understood purpose of taking medications?