Patient Experience
A best practice acronym used to acknowledge the patient, introduce yourself, state the duration of the visit, explain your role, and thank them.
What is AIDET?
Place where info is written in the patient rooms about team members, patient goals for the day, MD, I/O, etc.
What is the White Board?
This method assesses a patient's health literacy and ensures the patient understands the education.
What is Teach Back?
These are the 2 questions about the Hospital Environment that patients are asked during the HCAHPS survey.
What are cleanliness and quietness at night?
Pain Scale 1-3
Pain Scale 4-6
Pain Scale 7-10
What is mild, moderate, & severe pain.
The best way to adequately provide effective communications to non-English speaking patients and/or companions?
What is qualified interpreters, the translator iPad services or Telephone?
This activity helps ensure patients are checked on often and their needs are anticipated and met.
What is purposeful hourly rounding?
When administering medications, healthcare providers should communicate this information.
What are medication indications and side effects??
This activity has been shown to naturally get staff to talk more softly.
What is dimming the lights?
Repositioning, music, dimming the lights, relaxation channel Etc...
What are nonpharmacological pain interventions?
When a healthcare provider obtains unique information specific to the patient resulting in patients feeling seen, heard, and valued.
What is making a connection?
An activity where on-coming and off-going staff ensure the patient and their family are included in the patient's care, needs, and goals. This occurs during handoff.
What is bedside shift report?
This is where the nurse documents that the patient education has been completed.
What is the Education tab in ELLiE?
This helps decrease noise, even when close to the nurses' station.
What is closing the door?
This is always checking back with the patient within 1 hour of oral medications or 30 min for IV medications and is a requirement for pain management.
What is reassessment of pain?
Amount of questions included in the HCAHPS survey.
What is 26 questions?
These are the 2 questions for Responsiveness that patients are asked during the HCAHPS survey (on laminated handout).
What are help to the bathroom and call light response?
Printed documentation of patient education should be placed in this folder.
What is the Connected Care Folder (Medication Section)?
Electronic reference used to identify spills and instructions on how to properly dispose of a chemical.
What is SDS?
The scale used to assess pain in a person who is sleeping or nonverbal.
What is FLACC?
(Face, legs, activity, cry, consolability)
A thought-out, planned process of returning aggrieved/dissatisfied customers to a state of satisfaction; the actions a provider takes in response to service failure.
What is service recovery?
These are the 3 pillars of the Orlando Health Way.
What is assure, engage & unite?
The 4 choices a patient has to choose from when completing the HCAHPS survey in the Medication Communication category.
What is Always, Usually, Sometimes, or Never?
Always is the only one that counts.
Staff who can pick up dropped items, clean small spills, keep window ledges clear, throw away used cups and food items, and ensure all objects are on one side of the hall.
Who is everyone (all staff)?
The best way to accurately measure a patient's pain level.
What is asking the patient, what is their pain level on a scale from 0-10?