HCAHPS Basics
The number of questions on the HCAHPS Survey
What are 29 questions?
What is Press Ganey?
The scale used to rate the hospital from worst to best hospital possible
What is 0-10?
The medical colleges NYP is affiliated with
What are Columbia and Cornell?
The employees that contribute to the patient experience
What is we are all the patient experience?
The top box answer (only answer we get points for)
What is always, yes, strongly agree, 10, definitely yes?
The official HCAPHS survey administered by
What is by mail?
The cleanliness question asks about cleanliness of the the room and
What is the bathroom?
The former name of NYP Westchester
What is Lawrence Hospital?
The best practice that promotes responding to a patient with a call light on, no matter the employee's role or responsibility
What is No Pass Zone?
What are inpatients being discharged home?
Patients not eligible for the HCAHPS survey
What is patients not discharged home?
The first domain on the survey
What is pCare?
The name of NYP's Chief Experience Officer
What is Rick Evans?
The max number of stars we can score per domain
What are 5 stars?
The age you must be at time of admission to be eligible for the HCAHPS survey
What is 18?
The last domain on the survey
What is care transition (post discharge)?
The platform NYP uses to recognize colleagues for great work, birthdays, milestones, etc
What is Everyday Amazing?
The name of the PX program which reaches 100% of our inpatient population after discharge
What is the Post Discharge Call Center?
The results of this survey type are publicly reported to CMS
What is official survey?
The full name for HCAHPS
What is the Hospital Consumer Assessment of Healthcare Providers and Systems?
The national report in which hospitals across the nation are ranked
What is the U.S. News and World Report?
The year the Allen was opened
What is 1988?
The name of the new PX training module in Workday
What is Always Delivering an Amazing Patient Experience?