HCAHPS Overview
The acronym used to acknowledge and introduce yourself, explain the duration you will be caring for them, explain your role, and thank.
What is AIDET?
Place where info written in the patient rooms about team members, patient goals for the day, MD, I/O, etc.
What is the White Board?
This teaching method assesses a patient's health literacy and ensures the patient understands the education.
What is Teach Back Method?
These are the staff members who can pick up dropped items, notify housekeeping of spills, throw away used cups and food items, and ensure all objects are on one side of the hall.
Who is Everyone or ALL staff?
This is the best pain scale to use to assess an adult patient's pain level?
What is the 0-10 pain scale? (will except DVPRS or functional pain scale)
The best way to adequately provide effective communications for non-hearing and non-English speaking patients and/or companions?
What is the use of onsite translators (interpreters) or the translator phone.
This activity helps ensure patients are checked on often and their needs are anticipated and met.
What is hourly rounding or purposeful hourly rounding?
This is the key term nurses should use when describing adverse reactions from medications.
What are side effects?
This physical action has been shown to naturally get staff to talk more softly.
What is dimming the lights?
Examples include repositioning, distraction, music, dimming the lights, relaxation channel.
What are nonpharmacological pain interventions?
The department contacted if you need an interpreter for a non-English speaking or non-hearing patient and/or family members.
What is patient relations?
An activity where on-coming and off-going staff ensure that the patient and their family are all in the loop on the patient's care, needs, and goal. This occurs during handoff and it involves the patient.
What is bedside shift report?
Documentation of education given to the patient (verbal or printed from micromedex) is charted in this place in Epic.
What is patient Education in Epic.
This is one of the questions patients are asked regarding restfulness of the environment.
What is how often was the area around your room quiet -or- how often were you able to get the rest you needed -or- did doctors/nurses/other hospital staff help you get rest and recover?
This is checking back with the patient within 60 minutes after PRN pain medication was administered for pain.
What is reassessment of pain?
A thought-out, planned process of returning dissatisfied customers to a state of satisfaction; the actions a provider takes in response to service failure.
What is service recovery?
Not passing up a visitor in the hallway who needs help, Not passing up a call light when it is going off and Responding quickly to a patient/visitor’s request for assistance versus passing off to someone else.
What is No Pass Zone?
This is how to see if a patient needs First-Dose Education.
What is the book icon on the MAR?
This is an example of how to contact EVS to alert of a nonhazardous spill or area needing service.
What is I-Care Line or 497-2606 or 'Service Task' in Epic?
The pain scale used to assess pain in a person who is sleeping.
What is FLACC or ANVPS?
This is the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.
What is the Patient Experience?
These are the 2 questions for Responsiveness that patients are asked during the HCAHPS survey.
What are help to the bathroom and call light duration?
The 4 choices a patient has to choose from in the HCAHPS survey in the Medication Communication category.
What are Always, Usually, Sometimes, or Never?
This is the question patients are asked on the HCAHPS survey concerning the cleanliness of the hospital environment.
What is how often was your room/bathroom cleaned?
The acronym HCAHPS stands for this.
What is Hospital Consumer Assessment of Healthcare Providers & Systems?