Value Adds
What is the value add we would suggest to members when taking care of a payment enquiry?
What is the App/OMS services.
What is the level of Extras cover that only has 1 dental check up each calendar year? (There are 3 possible answers Extra 50 Points for all three)
What Is starter extras, starter extras (with optical), and Flex My Extras.
What are the 4 ways members can make manual payments?
What is the App/OMS, Branch, Phone and BPay.
What is the requirement before we can issue HICAPS Cards?
What is the first payment has to be made.
What is the value add we would suggest if member has not yet received there issued membership card?
What is the digital card.
What is the main difference that would decide if a member needs to be on Gold or My Family Products when enquiring about adding pregnancy and birth.
What is assisted reproductive services.
What is the area in Elmo in which we would pay refunds/benefits to?
What is the Direct Credit.
What do we need to advise the member when adding the Rebate for the first time?
What is the Rebate script/Disclaimer.
What is the Value Add we would suggest if a member mentions out of pockets on ancillary claims?
What is the More For Programs.
What is the only level of extras cover that offers Occlusal Therapy?
What is Top Extras.
What is the time period in April called when we would raise the premiums?
What is the rate change.
What is the question we would ask when sending out an authority form to determine whether to send Authority by policyholder or Authority by an Authorized representation.
What is if the policy holder has the capacity to sign documents.
What is the Value Add we would suggest if a member is worried about downgrading in case they get into an accident and it's not covered on the lower level of cover?
What is the accident safeguard.
What is the most recently introduced level of cover?
What is Hospital Basic Plus.
What is the area in ELMO in which we could find the details relating to group payments
What is ready reckoner.
What is the maximum delegation of time we have to reinstate if the member meets the requirements?
What is 4 months.
What is the Value add we would suggest if a member is on a Manchester Unity Product and worried about their limits not entirely covering them for certain extras or excess.
What is the Limit Boost.
What is the level of off-sale cover that offers all clinical categories apart from Psychiatric services and weightless surgery?
What is Hospital Advanced Savings Silver plus.
What is the section of Elmo we would go to if a member called because we tried to send a refund or benefit and did not have the DC details but have now updated them and we need to send out that money.
What is Refund/Reissue direct credit
What is the amount of days someone can go without continuous health cover before LHC restarts.
What Is 1094.