Guest Journey
SP tells the guest products & tools used to achieve the desired outcome.End @ the shelves showing what's on sale and what they need for their hair needs.
What is the Professional Recommendation?
The characteristics and knowledge of a particular group of people.
What is Culture?
This needs to be in a polished, professional style for your career in which a guest may ask for as a service.
What is your hair?
SP
What is Salon Professional?
Company brand exclusively sold by Hair Cuttery only.
What is Cibu?
Can't be answered with a yes or no.
What is an open-ended Question?
The style you want by people who care. We're more than just haircuts; we're you're everything salon!
What is Our Brand Positioning?
These items CAN be colored, no gym sneakers, crocs, stilettos. Open-toe needs to have pedicured feet with no visible dry skin patches. Need to be clean and free of dirt.
What are shoes?
ROP
What is Rate of Production? (The rate you're producing $ per hour.)
Product line that labels every product as numbers.
What is Olaplex?
SP shares what they thinks the guest is asking for to gain agreement. Recommends services, products and techniques to achieve the look today and plan for the future. Quotes total price and approximate timing for service.
What is the Service Plan?
Intangible items in which are base on feelings, perceptions, preferences, and priorities which we label as: Respect, Responsible, and Real.
What is our Company Values?
These items need to fit well and be wrinkle free. Can be solid black/white/gray/dressed up denim. No patterns can be on this item as it creates a distorted backdrop for your Guest when looking at themselves in the mirror with you behind them.
What are Tops?
AGS
What is Average Guest Sale. (average $ your guests pay in one invoice)
Products that partner with our new hair smoothing system.
What is KeraRX shampoo and conditioner?
What we do after our thorough consultation, before starting the actual service.
What is quote total price and approximate service timing?
To create human connections by giving the confidence of style.
What is our Company Mission?
These items can be solid OR patterned- black/white/gray/denim with no visible skin showing or see-through. See-through must be work with longer shirts or a dress to cover glutes.
What are Bottoms?
CPR
What is Client Purchasing Retail. (% of clients you service purchasing HHC in one invoice)
You can earn this by reaching your weekly HHC goal on your SP app.
What is an additional 2% service commission?
CCCS.
What is Cut, Color, Condition, Style consultation abbreviation.
To deliver an exceptional hair experience and a confidence boost, one Guest at a time.
What is Our Guest Vision?
These can be worn with a dressed up top and worn with no visible skin and needs to be at least fingertip length.
What are denim jeans pants?
PDM
Personal Development (dream) Meeting. (one on one meeting with Leadership to discuss performance numbers and personal&professional goals and planning how to achieve them)
You can earn this amount everytime you achieve $50 more than your HHC goal on your SP app.
An additional 1% service commission on top of the 2%.