Staffing
Number of days a job requisition should remain active?
21 days
3 months prior to last survey
Survey Window begins
Managers and DMs should shift schedule/support to be onsite Sunday- Thursday. Survey Readiness Checklist should be utilized
Number of facilities that HCSG Manages
Over 3,000
Is authorized to adjust closed punches
District Manager or above
Most common Dietary F Tag associated with food Procurement/Storage/Sanitary
F 812
Tool used to navigate through an interview; complete with questions and directions
Dining Services Interview Guide
Alert DM/DO, they will begin text chain for communication. Stay with Surveyor and build relationship. Do not let them tour ALONE
First step in Survey Process - you lead them. Be knowledgably about process
After 2 years of employment employees are eligble
Employee Stock Program
AMs daily responsibility
Clear exceptions from the day prior, validate actual vs budget and communicate any infraction with plan to DM
When Food does not meet the preferred temperature
F 804
Indeed, Monster, Glassdoor, Company Website
Hiring sites our ads are visible on
Reputation, Occupancy, and Financial Impacts are determinants of this
Where the Service Trayline Checklist and Temp Logs can be found...be specific
HUB - 1x pts
Dining Tab - 1x pts
Logs - 2x pts
Punch adjustments will populate a question for staff to answer better know as
ETPA - Electronic Punch Adjustment
Resident Allergies/Preferences/Food Substitutes not being met
F 806
2 Tools beneficial to building a sound staff
Master Schedule will help you determine needs, Job Flows will help staff to keep on task/accountability
Annual, Recertification, Federal, Complaint, Repeat Survey
All surveys that affect the Star Rating - All which we need to prepare for daily
Your HCSG/CC Team....list the chain of command
Account Manager (you)
DM
DO or CC RDO
SDO
VP of Dining or VP of Communicare
Feature to add multiple days of VHS time
Mass Upload PTO
Therapeutic Diet not meeting standards
F 808
The best recruiter in HCSG
Ari Soto!
Number of DFREE Surveys for our Region in 2026
3; Cameron, Bridgeport, Maplewood
WHOS NEXT?
Home of Guido's Cheesesteaks and our Corporate Office
Bensalem PA
VHS Policy
Vacation is granted after 1 yr; 1 yr = 1 week, 2yrs = 2 weeks, 5 yrs = weeks. Sick time is granted after 60 days (pro rated) 6 days based on calendar yr
All time is to be managed by Account Manager
Union Facilities follow CBA
Menu does not meet the needs of the resident - Menu being followed
F 803