Show:
Xerox
THD
Knowledge Base
Siebel
Product Knowledge
100
In which Xerox system do you check your pay stub?
What is Infobank
100
In which THD system do we find SFandI?
What is My Apron
100
what is another name for Knowledge Base?
What is Support Login
100
What are 2 search criteria to find a customer's info in siebel?
What is phone number/ first and last name and zip code
100
Under what program do we install light fixtures and ceiling fans?
What is Electrical
200
In which Xerox system do you sign off on your hours?
What is Feps
200
Where do we set up flooring measures?
What is Homedepot.com
200
Under what KB tab can you find the store call in lead form?
What is Online Forms
200
What do you enter in Siebel for a customer who called for a no call no show?
What is An activity
200
Under what program do we install sliding patio doors?
What is RSW Windows
300
In which Xerox system do you check your daily schedule?
What is IEX
300
In which THD system do we schedule RSW leads?
What is My Apron
300
What is the name of the KB form used to send customer issues to corporate?
What is Level Two Escalation
300
What is the next step after entering 2 activities?
What is Level Two Escalation
300
Under what program do we install sink faucets?
What is Plumbing/fixture installation
400
In which Xerox system do you check your stack rank and score cards?
What is Sharepoint
400
In which THD system do we find zip code look-up?
What is Knowledge Base
400
What do you do to request an update to an answer in KB?
What is send a change at the bottom of the answer page
400
What type of lead to you enter if a store associate calls it in?
What is Unqualified Lead
400
Under which program do we resurface a customer's existing tub?
What is Acrylic Liners
500
In which Xerox system do you sign off on work withs, one on ones, and team meeting notes?
What is RMS
500
Where can we find THD store finder?
What is Homedepot.com
500
What tab is used to request an answer that you could not find in KB?
What is Request New Content
500
What information from a lead can you provide the customer after you enter a new lead?
What is The Lead Number and the name of the SP
500
Under which program do we install patio covers?
What is Sunrooms