HD2HD and ODP

ODP

100

A website that sells our gift cards

what is an ODP

200

This is the first "drop down" when receiving a call/email from an ODP

What is Online Distribution partner

300

This ODP/FI's orders are currently delayed by 4 weeks

What is Capital One

400

This ODP provides a "transaction ID"

Chase

500

This ODP provides a "release ID" as their order number

What is Target.com

Knowledge Base

100

The article title that explains what to do when a store calls asking if a card activated

What is HD2HD - Card Status

200

The section or tile that provides articles for HD2HD calls

What is Business to Business

300

This button is used when an edit needs to be made to a KB article

What is "flag article"

400

After searching an article using a keyword search, this is the best way to sort your results

What is relevancy

500

This article is used when you are checking card status but the card was not found

What is HD2HD - Card Status - Not Found KB0019005

Refund Rules

100

This system is used to void activation

What is Raptor

200

This article explains the steps to follow when a partner is requesting a refund

What is HD2HD - Refund Request KB0011591

300

This icon is selected in order to get to the "void activation" option in Raptor

What is the gear icon

400

This reference tool is used when a void activation was unsuccessful

Card Partner Refund Reference - CPRR

500

This system is used to block a card when a refund is requested on an open loop card and has a balance remaining over $20

What is Keystone

HD2HD

100

This is the main system used for all HD2HD calls/cases

What is Raptor

200

This system allows us to locate the division code which in turn allows us to complete our filter in Raptor

IMS Portal

300

This DP provides MFRIDs

What is Target

400

This is the type of search that needs to be performed when the store only has receipt information

What is Last 4 Search

500

The type of fraud where the fraudster is posing as a BHN agent calling the store to try to coerce them into activating a card

What is a phone scam

Raptor

100

When using the "card" search option in Raptor. this number gets input into your search field

the proxy

200

This button/icon is used to obtain the balance information on an activated card

What is the "gear icon"

300

This is the column that tells you who your CP is

What is product name

400

This number has to be five digits in length when using to search a card

What is store number

500

This third data source will populate when performing a search for an RRN

What is egift transaction