Show:
NEW PARTNERSHIP
MARKETPLACE
HDC vs AAA/CAA
PITCH/OPEN ENDED QUESTIOS
HDC ESCALATIONS AND CONCERNS
100

WHAT IS THE COMPANY NAME WHO OFFERS SOME FREE ACCESS ONLINE FOR VEHICLE MANUALS?

C H I L T O N   L I B R A R Y

100
  • Do you need HDC to sell or buy on Marketplace AUCTIONS?

NO

100

How will you pitch HDC in a quote when a customer said he has AAA?

HDC Pitch in a quote. Free Pitch.

100

I restore my car, and I am ready for adding insurance

Free Pitch 

I will ask a second ended question.

Did you plan to do more changes?

How do you plan to enjoy the car?

100

If the member has been waiting more than? (how many minutes?), He can secure their own service and submit the receipt for guaranteed reimbursement.

90 minutes.

Shelf Article

Hagerty Drivers Club (HDC) Escalations and Concerns

  • Please also email HagertyRoadsideTeam@hagerty.com (mailto:HagertyRoadsideTeam@hagerty.com) to advise of the situation. (This email address is for internal use only. Please do not share with clients or agents or CC clients or agents)

200

What kind of information ChiltonLibrary proivides?

  • ChiltonLibrary provides access to repair, maintenance and service information on the most popular cars, trucks, vans and SUVs on the road today, as well as many new vehicles.

    Hagerty Drivers Club members now have access to the full ChiltonLibrary for all their automotive projects.
200
  • Do you need HDC buy on Marketplace CLASSIFIEDS?

NO


  • No, only to sell on classifieds
200

How will you pitch HDC in an existing policy when you offer it, and the customer confirm he has AAA?

Free HDC Pitch.

200

I want to add a 3rd vehicle, I just bought it, and the old owner will ship it to me next week from other city.

FREE PITCH.

Reliable Carriers, Market place.


What else?

200

Member call and they have been waiting for 90 minutes for HDC roadside assistance, you offered secured their own service however they prefer to continue with HDC and awit. 

What can you do?

  • If they would prefer not to obtain their own service, please warm transfer to Agero (US) or Assistenza (Canada) and advise of the situation 

  • Please also email HagertyRoadsideTeam@hagerty.com (mailto:HagertyRoadsideTeam@hagerty.com) to advise of the situation. (This email address is for internal use only. Please do not share with clients or agents or CC clients or agents)

300

CAN BOTH US AND CANADA USE CHILTON LIBRARY

YES, Available for Both Countries.

300
  • The member called in and needs help with something I don't know how to answer, what do you do?
  • Send a case pass to HDC > Marketplace!
  • Urgent? send the pass with high priority
300

How you will pitch HDC when a customer is calling just to make the payment?

let us know who you will start the conversation and who you will pitch HDC?

300

I want a quote for a new purchase.

This is my dream car.!

FREE PITCH with HDC.

300

Can we provide this email HagertyRoadsideTeam@hagerty.com  to the customers?

  • We never want to give our HagertyRoadsideTeam@hagerty.com email to members or agents, this is for INTERNAL use only. If members or agents have questions on their reimbursement, they can contact the MSC by phone, email, or chat. Please use the information below to answer their questions.
400

WHEN TO DISCUSS THE BENEFIT WITH A MEMBER?

  • Member mentions they are restoring a vehicle
  • Member mentions they do all their own work
  • Member mentions they need to do some work on a vehicle (mechanical or autobody)
400
  • What status of the case pass should it be in? "In Progress" or "Pending Transfer"?
  • Pending Transfer
400

How you will pitch HDC when customer is calling for reinstatement?

How will you handle it?


Free Pitch.

400
I want to add this vehicle with MOTORSPORTS endorsement.
FREE PITCH
400

Can we reimburse for alternative transportation, I.E. Uber/Lyft/Taxi/Etc ?

  • We do NOT reimburse for alternative transportation, I.E. Uber/Lyft/Taxi/Etc
500

DO YOU LIKE THIS NEW BENEFIT?
WHY?

FREE ANSWER

500
  • How much does it cost to submit a car to Marketplace AUCTIONS?

$0

500

How will you pitch a decline for HDC?

Free pitch.

what is the Shelf article you will read?

500

I want to add another car, It is a inherited.

I do not know what value to do.

FREE PITCH.
500

Where you can check the status of reimbursement for towing ?

MISC Activity and Case open.


Checking Reimbursement Status 

  • Confirm the receipt is on file and legible (if not on file or legible, please have the member resend the receipt) 

  • If it has not been 2 weeks since the receipt was received, advise the member that their request is currently being reviewed. 


    • There will be a MISC in Drivetrain open to the Roadside Team. If the receipt is on file and there is no open MISC, please send a Roadside pass in Salesforce. 

  • If there are notes (stopped TOWR or MISC) in the file advising of approval or denial, please handle the call accordingly. 

  • If is has been 2+ weeks, the receipt is on file, and there are NO notes in the files, please send a Roadside pass in Salesforce. 

  • We must wait 30 days from the time the check has was mailed before requesting a reissue. It if has been 30 days since the check was mailed, please confirm the best mailing address and send a Roadside pass in Salesforce.