American Woodmark
Process
Kraftmaid
Services
Thomasville/Haker
100

What is the Lead Time for American Woodmark Cabinetry

3-4 weeks

100

What is CMT, and when is it used? 

Customer Management Tool( Appointment Maker)

It's used Pre-sale

100

Does Kraftmaid offer height modification?

Yes

100

What are the three types of services we offer?

I- Installation

F&I, Furnish and Install

SF& I, Service, Furnish and Install

100

What are the names of the 4 Thomasville Selections?

Studio 1904

Classic

Artisan

Nouveaux


200

What is the main construction difference between American Woodmark and Hampton Bay Cabinetry Designer Series?

American Woodmard is framed and Hampton Bay is Frameless.

200

What is Project Center? When is it used?

System used mainly for post sale coordination of projects and product.

200

Does Kraftmaid offer custom color options?

No

200

What financing Options does the Home Depot offer?

Consumer Credit Card

Project Loan

Commercial Account

200

Does Thomasville offer Inset Cabinetry?

Yes, the Artisan Collection

300

Are there any differences between American Woodmark and American Woodmark Pro?

No Product difference, just a savings of 20-30% and a shorter lead-time of 10-12 days!

300

What do you use pocket guide for?

Quick knowledge training 

300
Where state is it made in?

Ohio

300

Where do you order your business cards?

Marketing portal 

300

How are the wall cabinets in Hacker attached to the wall?

Yes, suspension or hanging rail 

400

How does American Woodmark keep their prices low?

Focuses on Popular Selections

Vertical Integration ( controls all aspects of the project).

400

What does ESVS stand for?

Enhanced special services systems 

400

What is the exclusive paint color that the Home Depot and HDDC offer?

Rocky Mountain Sky

400

What is the only in house service that is offered by the HDDC?

Appliance installation

400

What line offer Custom colors?

Artisan

500

Can you Modify Cabinet widths in American Woodmark?

No, however you an modify cabinet depths in 3" increments.

500

How much is the project start starter fee?

$99

500

What specialized top coat do they offer?

Suede

500

What type of service is a custom shower door install?

F&I

500

What are the width modifications available in:

Studio 1904

Classic

Artisan

Nouveaux

Studio 1904 : No width modifications

Classic: Width Modifications in 1 1/2" Increments

Artisan: Modify widths in 1/4" Increments

Nouveaux: 1/4" Increments