OBMs
How long should a NEW OBM last?
What is 45-60 minutes?
How long should a typical PC last?
What is 15 minutes?
What 2 KPIs are at the top of the HC Pirate Map?
What is PT Penetration and ACV?
For how long can a client freeze their training agreement?
What is for 1 month at a time for a maximum of 3 months?
Who is our Co-Director of Training Services?
Who is Courtney Burns?
What is question 4?
How often do we meet with members for a PC?
What is every 4-6 weeks?
Name the 3 BLUE KPIs from the HC Pirate Map?
When must we send a client to collections?
What is after 4 past due payments?
What are the objection steps?
What is value ?, finding the real objection, isolating the objection, and providing a solution?
What is the best ratio of talking/listening on the front half of the OBM sheet?
What is 20% to 80%?
What are the 3 goal topics from a PC, typically?
Name the 3 ORANGE KPIs from the HC Pirate Map?
What is OBMs at 70%, 35% OBM Closing, and 10% or less NU?
How often can we re-write a training agreement?
What is every 2 weeks due to our bi-weekly payment structure.
Where is MDS HQ located?
Where is Oregon, Wisconsin?
What TWO things should be at the top of the ladder in Our Plan?
What is their WHY and their target EVOLT goal?
In what month do we typically RX training?
What is month 3?
What is 25%?
What are the 4 ways a client cannot have a cancellation fee?
What is M2M, a doctor's note, moving away, or an open ended agreement?
What sport did Mitchell play in college?
What is tennis?
What must we do in the 5 key areas?
What is hitting 2 home runs?
Describe the structure of a PC
What is the formula to calculate Churn?
What is clients lost divided by total clients at the start of the month? Ex.) 5 Clients Lost/50 Clients = 10%
How many agreements do we have to offer in a NEW OBM?
What is 16 agreements?
What are Mitchell's dog's names?
Who are Honey Bee and Norma Jeane?