VAULT RULES
TELLER BASICS
SHIPMENTS & FED
AUDITS AND BALANCING
FIX THAT ERROR
100

Who has sole control of the vault?

head teller

100

What is the max top drawer limit?

$3,000.00

100

Where do you place currency orders online?

FEDLine

100

When should a trial balance be done?

11 and 3

100

Shipment arrives and teller notices torn bag but accepts it anyway. What should the teller have done?

Should have refused shipment  

200

What type of control is required when opening the night drop?

Dual Control

200

What is the overall drawer limit for a Head Teller?

$20,000.00

200

What time must orders be entered by?

11am

200

What time of the day should a Spot Check be completed? 

First thing in the morning before any transactions

200

A teller is out $150 but balances drawer out for the day to rush home. What should have been done? 

A Supervisor Audit

300

How much bait money does the vault have?

$200

300

Where must all buy/sell transactions go through?

The vault

300

Which carrier delivers currency shipments?

Brinks

300

How often are spot checks required?

quarterly 

300

Two tellers exchange cash between drawers while the Head teller helps another customer. What should have been done? 

Waited. All Buy/Sell must go through vault 

400

What must happen if the vault is out of balance?

Piece count the vault and head teller

400

What happens to the bait money monthly? 

Put a new strap on and teller stamp the strap

400

What should you do if a shipment bag is torn?

Refuse it and notify accounting

400

When do you put your outage on BNControl?

The day of the outage

400

A teller trust their coworkers and left their drawer unlocked while they went to lunch. What should the teller have done? 

All currency, coin, teller stamp, cash-ins, cash-outs, and any negotiable items are to be locked in the teller drawer


500

How often do you balance the vault? 

Daily

500

What must be done immediately after receiving cash from the vault?

Piece Count and Verify 

500

What do you do if you are over your branch limit? 

Ship excess money to FED

500

Who can perform a Spot Check?

Head Teller or Bank Officer

500

A teller didn't look at the time and sent in a misc. ticket to be approved by Retail Operations at 3:30pm. What time should the ticket have been submitted by? 

1pm