commuications
needs one or few word response
closed question
what is the exchange of information between two people called
interpersonal communication
knocking before entering a client room demonstrates
respect for privacy
Telling some one what to do is an example of which barrier
giving advice
A symptom like mental exhaustion indicates
stress
allows for more information
open question
What is involved in active listening
face client. eye contact ,open body language
when a person is upset it is important to
remain calm and use silence
The use of words to make a client feel unimportant is an example of
Patronizing language
positive direct conversation is an example of
assertiveness
restate the clients response in using fewer words to show understanding
paraphrase
to demonstrate assertive communication you appear to be
calm ,confident and in control
A clash between two opposing ideas is an example of
conflict
Jumping to conclusions and finishing someones sentence is called
interrupting
expressing negative emotions through indirect ways instead of verbalizing them is called
passive-aggressiveness
A person is rambling and we want them to return to a certain subject
focusing
This communication technique may be misunderstood if the client does not speak your language
humor
A common resonse to pain is
anger
Telling a client not to worry is an example of
minimizing
Showing obedience ,meekness and compliance is an example of
submissiveness
restating the response in a question to make sure you understand
clarifying
Using the language /words that the client understands is an example of
effective verbal communications
whose responsibility is it to maintain effective communication with a client
HCA OR NURSE whoever is involved in the situation
what is involved in the communication process
sender message receiver feedback
Who might respond to touch in a negative way
persons who experienced abuse ,torture, bullying or someone with psychiatric disorders