Verbal Best Practices
This is another word for living-room language.
What is plain language?
The best practice for using upper- and lower-case letters.
What is don't use all caps?
__ out of 10 Americans are affected by limited health literacy.
What is 9?
The definition of individual health literacy.
What is "an individual's ability to find, understand, and use information to make informed decisions and actions for themselves and others?"
The plain language term for SARS-CoV-2.
What is Covid?
The reading level which communication and materials should be presented at.
What is 5th or 6th grade reading level?
Lists are best represented visually by using these.
What are bullet-points?
Health literacy is not a __ it's a __.
What is a trait and a state?
The definition of organizational health literacy.
What is "how an organization equitably enables individuals to find, understand, and use information to make informed decisions and actions for themselves and others?"
The plain language term for vaccine.
What is shot?
This is the best practice for asking patients if they have any questions.
What are open-ended questions?
The two fonts which are best for health literate materials.
What are Arial and Times New Roman?
These are three of the five grammar and punctuation tips.
What are it's okay to use conjunctions to start sentences, it's okay to use prepositions to end sentences, it's okay to use contractions, use a serial/Oxford comma, and punctuate bulleted lists correctly?
These are the three A's.
What are accurate, accessible, and actionable?
The plain language term for hypertension.
What is high blood pressure?
These say that we should always apply health literacy best practices with every community member we speak with.
What are health literacy universal precautions?
What are 16 and 18?
These are four populations which can typically experience limited health literacy.
Who are people experiencing poverty, identifying as refugees or immigrants, who are uninsured, who identify with racial/ethnic minorities, who are over the age of 65, who are English Language Learners, and who have chronic diseases?
The three steps of the Teach-Back Method.
What are chunking and grouping information, asking the individual to teach the information back to you, and re-phrasing and re-teaching the information?
The plain language term for sternutation.
What is sneezing?
When you share information, you should always do this because people tend to only remember three things.
What is putting the most important information first?
These two things can be very beneficial to help guide your reader through the information and direct their attention.
What are sub-headings and headings?
These are four of the impacts of limited health literacy.
What are increased hospitalizations, lack of knowledge about medical conditions, poorer use of preventive health services, lack of engagement with healthcare providers, poor health outcomes, increased mortality rates, and costing the healthcare system up to $25 billion per year?
Creating this kind of environment makes people feel more comfortable, encourages them to ask questions, and builds trust between information providers and audiences.
What is a shame-free environment?
The plain language term for pyrexia.
What is fever?