Products
The system where Dental benefits can be found.
List 3 Mutual/Subsidiary Company names.
What is Mutual of Omaha, United of Omaha, United World, OICH, OSIC.
The system used to update bank information.
What is Customer Access.
Frequency United World policy premiums may be increased.
What is every 12 months on the policy's anniversary date.
How long to quote a customer for receiving a refund check after termination.
What is 3 weeks.
What to tell a PO who asks if physical therapy is covered.
What is “We follow all Medicare's guidelines”.
PO calls to change their name due to marriage, how is this handled?
What is updating it in Salesforce over the phone with no additional information required.
The grace period for most Medicare Supplement policies.
What is a 31 days from the PTD.
What to do when a policy qualifies for auto-reinstatement.
What is request payment and call PinPad.
The allowable backdating period for a specialty policy cancellation.
What is we cannot backdate unless it is for a new business cancel.
Another name for Medicare Part C.
What is Medicare Advantage.
The number of HIPAA verifiers needed when reporting a passing.
What is one.
The BE code used when calling PinPad.
What is 820 BE.
The number of days from the PTD a Disability policy has to qualify for reinstatement.
What is 90 days.
The number of days from cancellation a customer has to rescind.
What is 14 days.
The vision benefits offered under the plan.
What is up to $50 for an eye exam every calendar year (no waiting period) and up to $150 for glasses or contacts every two years (6-month waiting period)?.
In addition to HIPAA verifiers, this is needed to speak with a producer.
What is the producer number.
Ways a customer can pay their premium.
What are check, money order, call-in, IVR, electronic check, and ABP.
Reasons a timely offer could be warranted on a Dental policy.
What are disaster situation, address change, home office error, bank fraud, lost payment, and cognitive impairment.
The payment status of a refund check that has not been cashed.
What is issued
The queue used for questions about a cancer claim.
What is Cancer/Hospital New Claim or Cancer/Hospital Claim Follow-Up.
The CPIS screen used to search for a policy using bank information.
What is FIAI.
When a grace period extension can be offered.
What is when the grace period ends on a weekend or holiday and the customer calls the next business day?.
Reasons the product change tool may not provide a score.
What are the policy being inactive, lapsed, terminated, not in force for 12 months, or it being a pre-standardized or Select policy.
The free look period on a Hospital policy.
What is 45 days.