Back End
The back office director
What is Dennys?
The customer service director
What is Karen Garcia wey?
The billing director
What is Dante Nantes Jr?
The first company value
What is have fun?
The city from which Karen is from
What is Veracruz?
The type of insurance we offer to our client
What is health insurance?
The place where we put all new updates regarding workflow
What is #tasks?
If the client doesn't pick up the phone regarding their billing error
What is send them a text?
The second company value
What is make money?
The city from which Dhan is from
We must make this every month for our client to stay enrolled
What is payments?
The type of call we do after signing up a client
What is a welcome call?
The sheet where all billing is updated
What is central hub?
The third company value
What is be real?
Mike's cat's name
What is Rocco?
The type of health insurance plans we create on the back end
What is ACA plans (affordable care act)
We give the client this when they call in
What is reassurance?
What is call their friend/loved one/referral
What is help out?
Alex's other name
What is Juliany?
The place where we update client payments after made to carrier
What is ACA Payments?
The point of all customer service is
What is give a great client experience?
The amount of times we should call when doing a billing error
What is be real?
Mike has what condition
What is OCD?