Misc
Alternative medicine which involves spinal manipulation.
Chiropractic
Eligible age for Medicare?
65+
The ability to share someone's feelings.
Empathy.
Copay
What site are you currently training in?
South Camp Road (SCR)
Humana covers IUD? True or False
True
Requirement for Medicaid.
Low income
The ability to not interrupting someone while talking in an effort to understand their issue.
Active Listening
Procedure performed on males to check for a particular cancer.
Prostate Exam
When did Humana come to Sutherland?
2020
Procedure performed to detect breast cancer?
Mammogram
Government healthcare program for the military.
TriCare
What is called when you create a connection with a provider?
Rapport
A fixed amount of money the member has to pay before they are eligible to be covered by their health insurance.
Deductible
How many sites does Sutherland currently have?
5
Determination made by the health plan that a service is approved for medical services.
Authorization
What is ESRD?
End stage renal disease.
Two types of questioning techniques?
Open-ended and close-ended
Limitation on how many times a member can see a physical therapist is an example of a __________?
Visit Limit
Where is Humana based at Sutherland?
Portmore
Name of the procedure to disable a female from getting pregnant?
Tubal ligation
Members who are able to get both Medicare and Medicaid are called?
Dual Eligibility
Important survey given at the end of the call?
NPS
Injection performed on persons to build resistance to diseases and other ailments.
Immunization
What was the first site Sutherland opened in Jamaica?
UWI