Healthcare 101
What does ER stand for?
Emergency Room.
A patient is angry about a long wait time. What's the FIRST thing you should do?
Listen to the patient.
I diagnose illnesses, prescribe medications, and provide medical treatment. Who am I?
Physician/Doctor.
Two employees are loudly arguing at the nurses’ station. Patients are watching like it’s an episode of Love & Hip Hop. What should happen FIRST?
Separate them / move the conversation to a private area.
Beyoncé told us if you liked it, then you should've done WHAT?
Put a ring on it.
What federal law protects the privacy of patients’ health information?
HIPAA.
An employee gets stuck by a used needle. What's the FIRST thing they should do after immediate first aid?
Report the exposure.
I recruit employees, handle workplace concerns, and help manage benefits and employee policies. What department am I?
Human Resources.
An employee calls in sick, then posts an Instagram story from the beach an hour later. What workplace issue might they be facing tomorrow?
Attendance/disciplinary action.
On TikTok, what does “#FYP” stand for?
For You Page.
What does ICU stand for?
Intensive Care Unit.
You notice a patient's medical information left open on a computer where visitors can see it. What should you do?
Secure/lock the computer.
I specialize in collecting blood specimens that may be used for testing, diagnosis, or monitoring a patient's health. Who am I?
Phlebotomist.
An employee takes a selfie at work, but a patient’s name is clearly visible on the computer behind them. What's the problem?
Patient privacy/HIPAA violation.
Before Spotify playlists, what Apple device did we carry around specifically to listen to downloaded music?
iPod.
What is the general term for an unexpected event involving death, serious harm, or the risk of serious harm to a patient?
A sentinel event.
A patient falls in the hallway but says, “I'm fine.” What should you (staff) do?
Report/document the fall.
I work with patients who have breathing or cardiopulmonary problems and may manage oxygen therapy, breathing treatments, and ventilators. Who am I?
Respiratory Therapist.
Your favorite coworker says, “Clock me in. I'm five minutes away.” What should you say?
NO! (Timecard fraud)
What NBA star is considered "the goat"?
LeBron James.
Name TWO things hospitals commonly track to measure the quality of patient care.
patient satisfaction or infection rates or readmission rates or mortality rates or medication errors or falls or wait times.
A patient's family member asks you for their diagnosis without the patient's permission. Can you tell them?
NO.
After an illness or injury, I help patients regain the skills needed to perform everyday activities such as dressing, eating, working, or living independently. Who am I?
Occupational Therapist.
An employee texts the group chat: “Y'all, I just looked in my ex's medical record and GUESS WHAT I FOUND!” What's their biggest problem?
Unauthorized access to a patient record/HIPAA violation.
Throwback: Before TikTok took over, what app was famous for six-second looping videos?
Vine.