Show:
Who Are You?
Ready for Work
Being Easy to Deal With
Dealing with Others
Speaking Professionally
100
You can do it! Give it a try. I believe in you. Nothing can stop you.
What is a positive message?
100
When people can count on you (to follow through)?
What is Reliability?
100
Being on time, kindness manners, taking initiative.
What are behaviors that build trust?
100
Working with others and getting everyone's input.
What is collaborating?
100
Characteristics of your voice
What is tone, pitch and rate of speech?
200
Punctuality
What is arriving on time?
200
Manners or Etiquette
What is Courtesy?
200
Everyone makes these.
What are mistakes?
200
Coming to a resolution where everyone gets something they want.
What is compromising?
200
The rules of language
What is grammar?
300
Doing what you say you will do?
What is a promise?
300
Being well groomed and dressed appropriately.
What is Professional dress and appearance?
300
To reflect, match or imitate
What is mirroring?
300
Addressing another person's needs before your own.
What is accommodating?
300
A pain rating scale that uses face illustrations.
What is a Wong-Baker scale?
400
Show up to work and on time.
What is Dependability?
400
Lathering hands with soap for a minimum of 20 seconds.
What is proper hand washing technique?
400
Nodding your head, saying "uh-huh" or "yes, I understand;" and leaning forward
What is active listening?
400
Using intimidation to get what you want.
What is bullying?
400
You answer the phone with this on your face.
What is a smile?
500
Being able to put yourself into someone else's shoes.
What is Empathy?
500
Using universal precautions as a measure.
What is infection control?
500
Knowing how to act appropriately in a situation.
What is social intelligence?
500
Preconceived opinion that is not based on reason or actual experience/bias.
What is prejudice?
500
Having good posture, attitude, smile and tone.
What is professional phone technique?