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The Practice of Management in Health Services Organization
Managerial Problem Solving and Decision Making
The Quality Imperative
Strategizing
100
Specific activities undertaken to maintain or improve health or to prevent decrements of health.
What is health services?
100
A process by which managers analyze situations and make decisions that cause organizational results to be more like more desired.
What is problem solving?
100
CQI, and process improvement
What is are two dimensions of quality?
100
Strategizing
What is the concept viewed as providing the grand design and justification for the overall focus, direction, and operational management of HSO/HS?
200
public health services, personal health services
What are two basic types of health services?
200
ends-mean, administrative-operational, and nonprogrammabe-programmable
What are three types of decisions managers make?
200
organized-wide, process focused, staff focused, output measures, customer-driven
What are the essential elements of CQI?
200
The mission statement states the organization's purpose and reason for existence, while the vision statement is less specific and provides a strategic view of the organization's future, and how the leadership wishes the organization to be perceived by the public.
What is difference between the mission statement and the vision statement?
300
Entities that provide the organizational structure within which the delivery of health services is made directly to consumers
What is a health service organization?
300
opportunity/threat, crisis, deviation, improvement
What are conditions that initiate problem solving?
300
Output quality includes meeting or exceeding customer needs and expectations, Monitoring and evaluating quality is retrospective, Quality is not the responsibility of just one department or individual, Quality and CQI focus on both process (input) and outcomes, not only outcomes
What are the four attributes of CQI?
300
External environment
Strategizing achieves a "fit" or equilibrium between organization and what?
400
Senior-level, middle-level, supervisory or first-level; degree of authority and scope of responsibility
What is the classification and differentiation of HSO/HS managers at various levels?
400
Anticipating and preventing problems, or solving them when preventin fails, are traditional and essential management tasks.
What is True?
400
Ernest A. Codman, Walter A. Shewhart
Who are pioneers of the theory of CQI?
400
functiona area analysis
What is one method by which a systematic internal environment analysis can be performed?
500
direct work, support work, management
What is the three distinct but interrelated types of work managers perform in HSO/HS?
500
Includes recognizing and defining circumstances that require action (a decision)
What is problem analysis?
500
Find, Organize, Clarify, Understand, Select
What does the acronym FOCUS stands for?
500
Usually short-term and performed by middle-managers, department managers, and first-level managers.
What is operational planning?