Listening
This is an example of a real-life situation when active listening is important
Almost any social situation.
Teacher discretion if answer is appropriate.
What does it mean to refuse in a conversation?
Say "no"
______ language plays a major role in conflict avoidance.
Body
What is self-expression in a conversation?
Communicating thoughts and feelings clearly
Sheldon was talking about this topic in example clip about listening.
Video game systems, Xbox, Playstation
When refusing someone's suggestion/idea, we should make sure to refuse the request but not the _______.
When conflict is seeming inevitable, is is important to take ______, if necessary.
breaks
____ statements are important to conveying self-expression
"I" statements
Explain the difference between hearing and listening
Hearing is the perceptual acknowledgement of sound. Listening is active and intentional interpretation of sound.
What were mentioned as some emotions that might be felt when saying "no" to something?
guilt, anxiety, relief.
We should recognize potential _______ in our conversations when trying to avoid unnecessary conflict.
Triggers/Buttons
When we experience miscommunication, it can lead to ________
Mistakes
Arguments
Confusion
Stress
Loss of trust
These are two body language traits of a good listener
Maintaining eye contact
Nodding and using appropriate facial expressions
Name one benefit of being able to offer a refusal in a conversation
Protects your time and energy
Sets boundaries
Builds confidence
Strengthens relationships
Self-advocates
Transmissional communication is a model when one person talks and the other listens. However, when a conversation goes back and forth, it is called the ___________ model.
Transactional
An interactive model of communication is like playing a game of catch. What complicates the game is that the ball is likely more like a _______.
Piece of clay
We talk ____ words per minute but can hear ____ words per minute.
225 and 500
This is the outcome when there is a good compromise
Both parties feel like they got something they needed/wanted. Win-win.
Name two things to stay away from when conflict-avoiding.
Silent treatment
Aggressive language
Passive-aggressive behavior
Blame shifting/Gaslighting
Making assumptions
According to the video on miscommunication, when we listen we must use our ____, ears, and _____.
eyes, gut
In Abbott and Costello's "Who's on First?", the name of the short stop _____________.
I Don't Care