Listening
This is an example of a real-life situation when active listening is important
Almost any social situation.
Teacher discretion if answer is appropriate.
What does it mean to refuse in a conversation?
Say "no"
______ language plays a major role in conflict avoidance.
body
What is self-expression in a conversation?
communicating thoughts and feelings clearly
Sheldon was talking about this topic in example clip about listening.
Video game systems, Xbox, Playstation
When refusing someone's suggestion/idea, we should make sure to refuse the request but not the _______.
Briefly explain the scenario from the conflict-avoidance video that was considered BETTER (the middle one).
A married couple that was trying to figure out if there was dishonesty or a miscommunication.
Explain the difference between hearing and listening
Hearing is the perceptual acknowledgement of sound. Listening is active and intentional interpretation of sound.
These are two body language traits of a good listener
Maintaining eye contact
Nodding and using appropriate facial expressions
What were mentioned as some emotions that might be felt when saying "no" to something?
guilt, anxiety, relief.
When conflict is seeming inevitable, is is important to take ______, if necessary.
breaks
Name two attributes of the Leonardo DiCaprio and Kate Winslet fight that escalated the argument.
Breaking/throwing things, laughing at someone's feelings, insulting the other, physically intimidating/hurting someone, using sarcasm to insult, screaming/yelling, physically intimidating, and more
These are two conversation (non-body language) traits of a good listener
Avoiding interrupting
Asking clarifying questions
Providing feedback or paraphrasing
Name one benefit of being able to offer a refusal in a conversation
Protects your time and energy
Sets boundaries
Builds confidence
Strengthens relationships
Self-advocates
We should recognize potential _______ in our conversations when trying to avoid unnecessary conflict.
triggers/buttons
These types statements are important to conveying self-expression
"I" statements
When we listen we must use our ____, ______, and _____.
eyes, ears, and gut
This is the outcome when there is a good compromise
Both parties feel like they got something they needed/wanted. Win-win.
Name two things to stay away from when conflict-avoiding.
Silent treatment
Aggressive language
Passive-aggressive behavior
Blame shifting/Gaslighting
Making assumptions
A interactive model of communication is like playing a game of catch. What complicates is that the ball is likely more like a _______.
piece of clay