Active Listening
This skill involves giving your full attention to someone when they’re speaking.
What is active listening?
Smiling, nodding, and open posture are examples of this kind of communication.
What is body language?
Talking it out calmly is one way to do this.
What is resolving conflict?
Checking your phone while someone is talking is this kind of barrier.
What is distraction?
Saying “please” and “thank you” are examples of this.
What is politeness?
Nodding, eye contact, and short verbal responses are examples of this.
What are listening cues?
Crossed arms usually signal this emotion.
What is defensiveness?
Finding a middle ground in an argument means you are doing this.
What is compromising?
Noise in a room that makes it hard to hear is called this.
What is external interference?
Regularly checking in with someone shows this trait.
What is care?
Repeating back what someone said in your own words shows this technique.
What is paraphrasing?
Tone of voice and pacing are part of this element.
What is paralanguage?
This conflict style avoids confrontation altogether.
What is avoidance?
Stereotypes or assumptions create this type of barrier.
What is perceptual bias?
Asking open-ended questions encourages this type of dialogue.
What is deeper conversation?
The opposite of active listening, it’s when you mentally plan your response instead of hearing.
What is rehearsing?
Brief eye contact that conveys honesty and confidence.
What is gaze?
Assertive communication focuses on needs without this.
What is aggression?
One word for when emotions cloud the message.
What is defensiveness?
A two-word phrase for showing you understand someone’s feelings.
What is validating emotions?
One word for listening without judgment or interruption.
What is empathy?
A single raised eyebrow can signal this.
What is skepticism?
One word for a “win-win” solution.
What is collaboration?
One word for filtering out only what you want to hear.
What is selective listening?
One word meaning clear, direct, and respectful expression.
What is assertiveness?