3 Comm. Styles
Stands up for their own needs, wants, and feelings, but also listens to and respects the needs of others.
What is Assertive Communication?
Encourages elaboration, rather than "yes" or "no" responses.
What are open-ended questions?
The colors that make green.
What are blue and yellow?
Helps to better listen to what the other person is saying and shows them that you're interested to what they're saying.
Aggressive Communication Style
Easily frustrated, disrespectful towards others, speaks in a loud or overbearing way.
Expresses that only their own needs, wants, and feelings matter.
What is Aggressive Communication?
Dwayne Johnson's nickname.
It is at the end of a rainbow.
What is the letter "W"?
Thinking very hard, not paying attention to what's happening outside of them.
What is Focused Inward?
Verbal and Non-Verbal Communication
"Mm-hmm," "that's interesting," nodding in agreement, eye contact.
This can run but never walks.
What is a river?
Allows you to focus on the conversation and help the speaker feel heard.
What is putting away distractions?
Justin Biebers age.
What is 29 years old?
Half of what we say is through this.
What is Effective Non-Verbal Comm.?
"Compliment Sandwich"
Start off with a positive, give the feedback, end with another positive.
Prioritizes the needs, wants, and feelings of others.
What is Passive Communication?
Focuses your attention on listening, instead of other mental distractions.
What is being present?
It has a spine but no bones.
What is a book?
This is often necessary to build a more positive relationship.
What is Giving Feedback?
In this role-playing exercise, you must practice active listening by demonstrating both verbal and non-verbal cues while responding to a friend who is sharing a personal issue. What specific techniques will you use to ensure they feel heard and understood?
What are summarizing their feelings, using affirming body language, asking open-ended questions, and reflecting back what they've shared?
"I need my car that day, but I'll have time to drop you off."
What is Assertive Communication?
Shows interest and empathy.
What are verbal and nonverbal cues?
Why did the therapist bring a mirror to the communication workshop?
What is to help participants reflect on their responses?
You will not be able to improve if you cannot do this well.
What is Receiving Feedback?
Reflection Skills
Summarizes the speakers most important points.