Basics
What is conflict resolution?
Trying to sort something out (argument, disagreement, etc) so that everyone gets a fair go at something that they want.
What is the first step of conflict resolution?
Understand
Give three examples of where conflict can occur.
(Ex: between family members)
-between friends
-between your significant other
-online groups
-school
-family
What are four things that you need to understand to resolve conflict?
1. Understand
2. Avoid making things worse
3. Work together
4. Find the solution
The second step in conflict resolution is to avoid making things worse. How can this be accomplished?
-No put-downs
-No screaming and shouting: keep a level and controlled tone
-No fighting, kicking, hitting, pushing, etc.
Does every conflict resolution end with good outcomes for both (or several depending on the conflict) people?
NO
Best type of resolution is yes/yes where every person gets what they want. This is the ultimate indicator of successful conflict resolution.
A compromise can also happen, where two people meet in the middle. Other outcomes are yes/no where only one person or side gets what they want, and no/no where no one gets what they wanted and nothing is solved.
True or False: Conflict resolution is only for adults.
False, conflict resolution can be taught to kids and teenagers
What are the four steps of conflict resolution?
1. Understand
2. Avoid making things worse
3. Working together
4. Find the solution
What are some common conflict starters?
1. Name Calling
2. Pushing/Shoving
3. Acting Bossy
4. Accusing
5. Blaming
6. Spreading Rumors
7. Generalizing
8. Teasing
9. Put Downs
10. Interrupting
True or false: During effective conflict resolution, everyone must understand what the conflict is actually about.
TRUE
What step of conflict resolution corresponds to the following description:
-Brainstorm ways to resolve conflict (may be helpful to write down or explain what each person wants)
-Best type of resolution is yes/yes where every person gets what they want. This is the ultimate indicator of successful conflict resolution.
-Other outcomes are yes/no where only one person or side gets what they want, and no/no where no one gets what they wanted and nothing is solved.
This corresponds to the final step: Find the solution
What is one way that someone can control their tone when they are angry?
-Walk out and give yourself some time to de-stress
-practice deep breathing techniques
-if possible, let the other person know that you need some time to calm down before going on further with the conflict
What is the difference between listening and hearing?
Merriam-Webster defines hearing as the “process, function, or power of perceiving sound; specifically: the special sense by which noises and tones are received as stimuli.”
Listening, on the other hand, means “to pay attention to sound; to hear something with thoughtful attention; and to give consideration.”
Active listening is the most important during which step of conflict resolution?
During the "Working together" stage
Why is it important to say "I" statements when resolving a conflict?
It helps you say what you feel without blame: “I feel sad when you shout” is better than “Your shouting makes me feel sad”