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Expectations (1)
Care and Maintenance (2)
MISC (3)
Practice (4)
Follow-up/Adjusting hearing aid (5)
100
1 very important expectation is the patient should never think?
Hearing aid's are a cure.
100
What can cause feed back in the hearing aid if the customer doesn't properly take care of Hearing aid?
Ear Wax
100
What does LACE stand for?
Listening and communication enhancement
100
what is one thing you need to tell the patient not to do with the battery?
Swallow it!
100
when should you call the patient back and follow up?
24-48 hours
200
How many times can a hearing aid be replaced if lost by the patient?
1
200
what should you the recommend the patient to buy or use on Hearing aid?
Toothbrush
200
What is the purpose of LACE?
Trains patents to improve their listening skills not just hearing ability
200
what should you do if you call the patient to check up and they complain that the instrument hurts their ear?
Set up an appointment ASAP and tell them to take them out and put in the case.
300
What must be done before the patient leaves the office with the hearing aids?
Paid in full
300
What are the three steps of cleaning every night?
Wipe down with dry tissue, Brush with toothbrush and open battery tray.
300
how long is the patients trial and how much is the restock fee per ear if they return?
30 days. $200
300
Explain what a DRI-AID kit does? and where are they used a lot?
Pulls the Moisture out In humid places
300
the patient is driving in the car and talking with the passenger. What is something they can do to hear better?
Turn off one of the hearing aids
400
How long is the warranty on hearing aids?
3 Years
400
When should you change tubing? NAME 3
starts to harden. separates from hearing aid or earmold. tubing discolors. earmold hurts and doesn't fit right.
400
when patient has hearing aid on what should you do to verify MCL AND UCL?
Rattle paper and make noise slam the door clap loudly slap the desk
400
What does KEMAR stand for?
Knowles Electronics Manikin for Acoustic Reasearch
400
what is the purpose of the customer reading out loud for 15 mins a day?
Helps to adjust to own voice Helps train the brain to recognize the speech sounds
500
Name three things you should tell a customer to expect from hearing aids? and three things they should not expect?
Yes
500
Name 3 things the patient should remove hearing aids for?
Washing face hair or shaving under a hair drying spraying hair spray brushing hair pulling a sweater or shirt over head showering or bathing
500
Name the 6 of 12 of the hearing aid Delivery
Color. Components. cleaning. Battery. Routine. Practice. Feedback. Telephone and TCOIL. Expectations. Manipulation of controls. Warranty. Trial. Followup.
500
Name all the batteries and colors
10 312 13 675 Y BR O BL
500
What is Signal to Noise ratio?
a 10 dB s/n means the words are 10dB louder than background noise.