Product
What are 3 products included in the Pro Plan?
(Bonus! Name them all)
A client management database
Quotes
Contracts
Invoices & digital payments
Scheduling
Marketing
And more
What is the very first question we ask on every open call after confirming who we are talking to?
Do you offer financing options for your projects?
What are our minimum and maximum loan amounts?
$1K-$250K
What are Hearth's working hours?
Hours of operation are Monday through Friday 8 AM CST to 5 PM CST
Define a dealer fee
An administration fee to buy a vehicle; in simple terms, profit to the dealer, Use this formula to calculate the cost: Invoice price − dealer holdback − factory-to-dealer incentive = dealer cost.
This percentage of homeowners go with the contractor they connect with first:
78%
What is the minimum FICO that we work with?
550
If they do offer financing options currently, what is the very next question we ask?
Do you pay dealer fees to offer financing?
What is a pre-payment penalty?
A prepayment penalty is a fee that some lenders charge when a borrower pays off all or part of their loan before the end of the loan term. The penalty is intended to encourage borrowers to pay off their loan over the full term so the lender can earn interest.
What are our minimum daily KPIs?
120 dials, 180 min of talk time
What is an Unsecured Personal Loan?
Unsecured personal loans are loans that you can take out based on your creditworthiness and a promise to repay the loan. You don't need to offer any collateral, and you might benefit from a low interest rate and predictable repayment terms.
This is what Harper does right now:
Harper answers every call, captures the customer's info, qualifies them, schedules estimates, and brings up financing options automatically. And she blocks spam — so when your phone rings, you know it's real.
How much is the 0% add on?
$399/year
If they do not offering financing what is our very next question?
Got it, I was curious if you ever run into customers who can’t afford your estimates?
What are the 2 states with different minimums and what are the minimum loan amounts in those states?
OH - 5K / GA- 3K
How many new leads should we be requesting and calling each day?
at least 40
What is In House Financing?
the lending process when a loan is issued by a seller with no involvement of banks, credit unions, or any other credit institutions. In other words, it's a point-of-sale (POS) credit extended to a customer on the spot with no necessity to visit a bank
These are the discovery questions/elements for presenting Harper:
Who picks up the phone when a new customer calls your business right now?
How many calls do you think you miss — nights, weekends, when you're on a job site?
What happens to that customer when nobody answers?
And Monetize Pain!
How much is the Premium Home Owner Support add on?
$299/year
The data-backed benefits of Concierge are:
2x Fund Rate
40% faster funding time
What 2 states do we NOT work in?
North Dakota and Vermont
What are the 5 things we must do in Salesforce for each lead touch point?
Disposition, update call back date, next steps, NOTES, spray the field (email and text)
Define Annual percentage rate (APR)
A common way to measure the cost of financing, such as for credit cards, mortgages, or business loans. APR includes interest rates and any fees associated with the loan.
What is the rebuttal to 'I answer all my own calls':
'That's great — and you're probably the exception. But what about evenings? Weekends? When you're on a ladder or mid-conversation with a homeowner? The calls you miss in those windows are the ones that cost you. Harper covers the gaps so you're never losing a lead just because the timing was off.'
3 - Essentials: $1499
Pro: $1799
Elite $4999
What is the rebuttal for "No one ever asks me about financing"?
✅ Acknowledge: "That makes sense—most homeowners don’t ask about financing, they just assume they can’t afford it and move on."
➡ Respond: "When contractors bring it up early in the conversation, they often see a big difference in how many jobs they close. Have you ever had a customer walk away because of price…"
🔄 Move Forward: "How often do customers say, ‘Let me think about it’ or ‘Let me check with my spouse’—and then disappear?"
What are our minimum and maximum term lengths for unsecured personal loans?
2-12 years
What are our 4 Core Values?
Mutual Benefit, Slope, Truth and Competitive Greatness
Define Principle as it pertains to financing
The initial amount of money borrowed in a loan. As the loan is paid down over time, the principal can also refer to the amount that's still owed.
According to the script, what's coming in the future with Harper?
In the future she'll be doing outbound follow-ups, payment reminders, and review requests. And you lock in today's pricing no matter what we add.