Acronyms
Customer Service
Behavior Expectations
Pulse Power
Misc.
100

HIPAA

What is the Health Insurance Portability and Accountability Act

100
Acknowledge at 10 ft, speak at 5ft

What is the 10/5 Rule?

100

Be a team player and take care of yourself, are examples.

What is Inspire Health?

100

Team members use this tool to assist improving our processes and making the campus safer and more effective.

What is Pulse Power?

100

Take Responsibility, Use Candor, Be Curious, Practice Integrity and See Others as Allies. 

What are the 6 essential elements of emotional intelligence?

200

HEAT

What is Human Experience Ambassador Team?

200

Do not point people in the right direction, instead...

What is escort?

200

Serve others and communicate clearly are examples of?

What is Serve with Compassion?

200

Team members are empowered to speak up, inspired to work together expected to hold each other accountable

What is a Just Culture?

200

Where can you get help with all of life's questions, free of charge and confidentially?

What is EAP (Employee Assistance Program)?

300

AOD

What is the Administrator on Duty?

300

Everybody can do it, it doesn't cost a thing and you can tell even with a mask on.

What is SMILE?

300

Respect and appreciate others is an example of?

What is Be the Difference?

300

Icon located on all Prisma Health Desktop, and goal is to help our team members, 24 hours per day, if they experience a reaction to a stressful event or outcome.

What is Pulse Care Team?

300

You can find almost all of the information you need regarding Prisma Health.  

What is Connect?

400

PHI

What is Protected Health Information?

400

Laurens County Hospital Visitor Services, this is Lynn how may I assist you?

What is the standard phone answer?

400

Learn and Grow are examples of.

What is Be the Difference?

400

Inspire Health.

Show Compassion.

Be the Difference.

What is the Prisma Health Purpose Statement?
400
Staff is encouraged to wear and utilize this on every shift for communication.  

What is Vocera?

500

PFAC

What is the Patient Family Advisor Council?

500

Ongoing list of concerns/opportunities that are worked on and accomplished or moved to a column where at this time we cannot change or move on the suggestion or opportunity.

What is the Red, Green and Yellow Report?

500

Created to ensure our daily interactions honor our commitment.

What is Behavior Expectations?

500

A collection of leading metrics, available to every team member to assure workflows are fully adopted, identify opportunities and focus efforts proactively.  

What is the Pulse Dashboard?

500

Participate in challenges, webinars or just by getting your yearly checkups can earn you points.

What is the Wellness Portal?