Verification
There are _____ verfiable demographic criterias for consumers in MaxEB
6
The location where appointments are placed to be rescheduled and or modified
What is the issues log
This is referred to as Letters, Alerts, Notes, and Events aka LANE
Required Tabs
The three things you do at the start of your shift
Logging in to Genesys, Check fast alerts, and Enter your timesheets
The State Angie Resides in
Florida
Confirming consumer name, consumer CIN/Social, consumer DOB, consumer address, consumer phone number, and consumer written and spoken language
verification Process?
The correct appointment status for a change in modality
Voided
You make sure you do this whenever you take an action on a consumer's case
Supporting Documentation
The first you do when you have a question
Go to Panviva
What Erika Really wants to be
Farmer
Action needed when third party or interpreter is on the line with consumer
What is verbal consent
Requests that don't belong on the issues log
No show, Interrupted, Clinician conflict, missed appointment (clinicians)
The tasks you claim when working on an IRP
IRP Lead Physician assignment
IRP Partial consumer Data match research
IRP research - IRP upload to UAS failed within 1 day
IRP research - IRP uploaded to UAS but record disregarded on voided
You make sure to stay on top of updated announcements via email by
Aknowledging emails sent by Leadership
The newest Supervisor
Brittany
Obtaining clinician name, ID number, and appt number from clinician
Then Obtaining name CIN/SSN and DOB from consumer
What is no show reduction verification
The work around to schedule a particularly difficult appointment
Researching and triaging with clinical manager/Nurse org
The tasks you claim regarding clinical appointments
Clinician conflict reschedule task
Outreach task:Clinician conflict same day
Outreach task: Same day clinician conflict
Outreach task: Missed appointment (clinician)
Outreach task: No show (consumer) clinical appointment
Outreach task: Interrrupted clinical appointment
When you follow your schedule from genesys you are
Adhering/ keeping up your adherance
Amount of us who are still in their 20s
6
Obtaining __________, __________, ___________,
upon receiving consent for third party to be on the phone. This third party is in direct relations with the consumer and are not from a Doctor's office, or Law firm
Third party's Full name, last 4 digits of their social, and date of birth
The step by step process for clinician who did not show up to their appointment
Change status to missed appointment clinician if it's been after 30 mns of start time
Schedule new appointment
File complaint
The definition of MaxEB
Maximus enrollment Broker
Before you submit your time-off request, make sure you have ______ ______ submitted in _________
Sufficient time/ PTO and Deltek
The physical location for the NYIA program
77 Water street