School Portal Guide
This document is sent to schools unable to connect their bank account using Plaid.
What is the Alternative Banking Document?
This is the color of the Marketplace box on a families portal
What is red?
This is the most common Theopay error message.
What is "Whoops, something unexpected has happened."?
The number of panhandles in the state.
What is 2?
Documents must be uploaded here. We cannot accept them through out email.
What is the portal/application?
Students must be in this status to select a school.
What is approved?
The term used to describe someone solely in the Marketplace (not Theopay enabled)
What is a Service Provider?
This is the response given to a family when they call in asking about a timeline for an order.
"Orders are processed in the order they are received."
This Holiday was first proclaimed in WV by Governor Moore in 1973. President Carter adopted it nationally just a few years later.
What is Grandparent's Day?
The amount of time an application legally has to be reviewed
What is 45 days?
What day should a school enter as the enrollment date?
What is typically the first day of school or their start date if enrolling mid-year
This is where a parent would click in their portal to view a Marketplace order.
What is Marketplace Orders tab?
The first step when troubleshooting Theopay issues.
What is Check for computer updates?
Chef Boyardee from America’s favorite canned ravioli and Spaghetti-Os got one of his American culinary starts in this resort's restaurant.
What is The Greenbrier Resort?
The identification number used to determine eligibility given by most Board of Educations
What is the WVEIS number?
Submitted School Invoices have this long of a REVIEW period.
What is 7 days?
The parent needs to reach out to this group to cancel a Marketplace order.
What is the Service Provider?
Live instruction videos/classes are deemed to be this type of an expense when purchased with Theopay.
What is ineligible/ non-qualifying?
A prolonged period of violence between two families in the Appalachian region, stemmed from a complex mix of factors including disputes over land, divided loyalties during the Civil War, and personal animosities.
What is the Hatfield and McCoy feud?
The date of funding for Semester One.
What is August 15th?
To begin the withdrawal process for a Hope Scholarship student navigate to this tab.
What is families and students?
The Marketplace appears when this happens to a student's account.
What is funded?
Student First Technologies will actively monitor receipt of refunds for TheoPay Orders this often.
What is a weekly basis?
On October 14, 1947, this West Virginia native rocketed the future of air travel forward when he became the first pilot ever to fly faster than sound.
What is Chuck Yeager?
This is the area that a family would click on in their portal to select a school.
What is My applications?