Heights Security
Heights mission
What is - Our mission is to lead people to experience the God that can change their life.
Location of the wheel chair
What is - sanctuary closet
An individual actively engaged in killing or attempting to kill people
What is - active shooter
Human behavior can be affected by
What is -
Mental illness
Medical issues (PTSD/Traumatic Brain Injury)
A personal crisis
First level of leadership
What is - Team Leader
20 minutes before
What is - Be in place before service starts.
Location of First Aid bag
What is - Dream Team Central
Potential weapons used
What is - guns, knives, IEDs, vehicles, etc.
Observations made with mental health individuals
What is -
Behavior (running down the railroad tracks.)
Expression (snarling with clenched teeth)
Appearance (naked except for a necktie)
Speech (yelling s/he will kill the mayor)
Thought (thinks s/he is a Secret Agent)
Security and Safety Coordinator
What is - Thomas Chappell
Dream Team Service Motto
What is - Worship One, Serve One
A, B, C, and D
What is - Four sides of the Heights building
Three goals for guest
What is - run, hide, and fight
Four major types of Mental Illness
What is -
Mood disorders
Thought disorders
Anxiety disorders
Substance disorders
Campus Support Director
What is - Tony Gordon
No cell phones, coffee, etc.
What is - Hands Free Service
Main address for Heights
What is - 12440
Steps to take when LE arrives on scene
What is -
Remain calm, and follow officers’ instructions
Put down any items in your hands (i.e., bags, jackets)
Immediately raise hands and spread fingers
Keep hands visible at all times
Three goals during a crisis situation
What is -
SAFETY for security members
SAFETY for Heights
SAFETY for the consumer
Correct chain of command
team leader, coordinator, and director
Campus support is made up of five departments
What is -
•Security and Safety Team
•Facility Management Team
•Greeter Team
•Host Team
•Parking Team
Portable fire extinguisher locations
What is - Production/upstairs, back stage/right, front lobby X2, and kids lobby
Three goals for Heights security
What is - recognize, deny, and engage
The four plays
What is -
1. Introduce yourself
2. Can you tell me your name?
3. Reflect the feeling expressed (verbally or non- verbally) by the citizen
4. Restate and summarize
Top level of leadership
What is - Jesus