Protocol
What should you take AND return to the freezer before AND after each shift?
Ice blocks
True or False: It is authorized to drive the company vehicle while under the influence of cannabis, if I consumed off the clock (i.e. Before shift, during break, etc.)
False!
Driving under the influence of cannabis is grounds for DUI (California Vehicle Code 23152(f) VC) and termination.
What app do you use to clock-in and out?
On the Clock
What is the PIN for the Chevron gas cards?
3302
In the event of an incident, where would you notate the event?
On the Incident/Notes section on the bottom of the Driver Ledger (DL).
List the steps you should take when you cannot reach a customer on the company phone?
1) Call/Text customer
2) Wait five (5) minutes
3) If the customer has not responded, call Dispatch
If you want to take time off, how much time prior should you submit a "Request Off Form"?
Two (2) weeks
Submit to JT directly whenever possible
What phone should be used for ALL work activity?
Company Phone/Work Phone
When returning to The Shop at the end of your shift, what is the MINIMUM amount of fuel allowed?
Half tank (1/2)
True of False: You will automatically be terminated if you are in an accident
False! Reporting an accident, incident, or vehicle damage does NOT automatically result in termination.
When is it okay to move, or manipulate in any way, a company camera (Samsara)?
Never, unless you have received specific permission from Darrell, JT, or Matt.
True or False:
You can use whatever van you prefer, as long as there is a key and backpack available.
False!
The Fleet or Driver manager may shuffle vans according to operational needs
What two (2) apps do you receive orders from on the company phone?
On Fleet and BLAZE Delivery
Why is it important to input accurate mileage when using the Chevron gas card?
The information is sent to the Fleet Manager for maintenance purposes. (i.e. Fuel Consumption, Oil Changes, breaks, etc.)
List the safety equipment/tools that are accessible in the van for emergency situations? (7 item list)
1) Emergency LED flare
2) Jumper cables
3) Emergency Triangle
4) Dispatch phone number
5) Spare tire, jack, tire iron (tire change kit)
6) License plate and VIN of van (binder)
7) Company Phone
List what you should have with you before beginning any shift.
1) Work appropriate clothing (see Dress Code)
2) ID badge
3) Valid Driver License
4) Positive attitude
List the steps taken when packing an order?
1) Check On-Fleet and/or BLAZE Delivery
2) Look at NOTES section!
3) Check quantity of product (3 carts, 0.5g, etc.)
4) Neatly pack order in bag
5) Place bag behind passenger seat or in driver well.
List the only authorized apps to be downloaded on company phones?
On Fleet, BLAZE Delivery, and Fairmatic.
(Personal apps [i.e. Spotify] are allowed to be used on your personal phone while on shift)
Who is responsible for the cleanliness of the the vans?
The individual driving the van.
List the steps should take place after an accident or incident?
1) Pull over to safe and appropriate location (if possible)
2) Call Dispatch, Darrell, or JT
3) Collect Insurance, Registration, valid Driver's License, and phone
4) Exchange information with other driver (take pictures of their CDL, Ins, Reg)
5) Take multiple pictures of company vehicle, other party's vehicle, surroundings
6) Call for Police report (when applicable)
*********Daily Double*********
Where is the "Date" section of the Driver Ledger (DL)?
Upper-Left Corner on the front of the DL
List the exit procedure for returning a van at the end of a shift?
1) Park appropriately
2) Turn down radio
3) Turn off lights (Nissan only)
4) Clean interior
5) Empty trash
6) Close all aspects of the van securely
What is our insurance app called and how do you activate it before your shift?
Fairmatic; Press Fairmaic button, look for message "You're All Set"
True or False: The headlights should be turned ON at all times when driving a company vehicle
True!
True or False: You should remain in the vehicle at all times after an accident and/or incident.
False! Check your surroundings and judge what the safest move would be; act accordingly.
List the closing protocol with dispatch?
1) Return Kit to appropriate location
2) Return ice blocks to freezer
3) Count daily sales, change, & separate tips
4) Confirm daily sales w/dispatcher, sign $ bag
5) Submit completed DL to dispatcher
6) Return phone, key, change to $ pouch
7) place $ pouch in small backpack pocket
8) Hang backpacks in numerical order
9) Clock-out via "On the Clock" app
What is the protocol when arriving at a customers house?
1) Pull over in a safe and appropriate location
2) Contact customer via company phone
3) Double check order accuracy
4) Accept, count payment (Contact dispatch if card)
5) Hand customer bag and verify order before departing
True or False: At the end of every shift, you should hand the phone charger to dispatch.
False! Leave the charger, phone holder, and charging port in the van, they are inventoried.
If you need anything related to vans, contact Darrell
Where should you park the vans at the end of each shift?
*********Daily Double*********
What part of the day is an auto accident most likely to occur?
Dusk.
Especially on the weekdays, when dusk is often accompanied by rush hour