Cash Everything
Do all card members have access to Cash into Checking?
No
True or False?
You can release account information when law enforcement calls.
False.
A card member states they are hard of hearing, what do you say next?
"Discover has accommodations available if you would like to learn more."
True or False
Card members can convert their card for better rewards.
False
Which Link'd article tells you why a charge may have declined?
Declined Authorization Procedure
The limit for Cash at Checkout is what?
%120.00 every 24 hours
These fees MUST be disclosed when a card member requests what?
A Cash Advance
True or False
To offer accommodations, we ask about a card members disability.
False.
We DO NOT ask about their disability, but we do ask probing questions.
I earn 1.5x Miles on every dollar of every purchase
Miles Card :|
Uh oh we can't mail or email the letter a card member needs - which Link'd article helps you send the next best option?
Fax Procedure
What's the limit of adjustments you can make for cash advance fees?
"The limit does not exist."
How do you properly release this APR on an account when a card member asks; V24.24%
"24.24 percent variable."
How old must a caller be to assist card members with ADA accommodations?
18 years old or older.
I earn 2% cash back at gas stations and restaurants on up to $1000 in combined purchases each quarter and I also earn 1% on all other purchases.
Chrome Card
This Link'd article has a list of merchants contact information card members often dispute
Frequently Disputed Merchants Job Aid
Most Cash into Checking requests are processed within _____ days.
When and to whom can we release the mailing address on an account?
To PCM, SCM, or AU if it's in a disclosure.
How do you appropriately document/memo an ADA call?
Document/memo your actions, do not document that card members disability or why you made the listed actions.
I earn 1% cash back on all purchases that don’t earn 5% cash back and I earn 5% cash back on everyday purchases at different places each quarter, up to the quarterly maximum when you activate.
Discover It (cash back card)
Which Link'd article helps you answer these questions?
"Did you guys really merge with Capital One?"
Discover & Capital One Merger Enterprise Job Aid
How do you add a new bank account to submit a Cash into Checking?
You don't ;) It has to be with an already saved bank account!
We can't disclose a card member's user ID linked to their account center, but we can confirm what regarding it?
The first letter of the User ID
What are our ADA accommodations?
- Screen reader
- Large statements
- TRS (Telecomm Relay Service)
Couldn't make it too easy ;)
What does the More card earn?
ALWAYS earns 0.25% cashback at Wholesale Stores, Warehouse Clubs and Discount Stores
Earns 0.25% cashback on first $3000 in other purchases, after this you will earn 1% cashback
Earns 5% cash back on everyday purchases at different places each quarter, up to the quarterly maximum when you activate
Which Link'd article helps you inform a card member when their payment will be released by Kitenet?
Payment Review (Kitnet/ Early Warning Services EWS) Procedure