Random Facts
What color would Coca-Cola be if color was not added to it?
What is green.
What is the fifth step if the customer is not getting sound from Portal?
What is turn the volume to zero and back to desired level
If the customer is still experiencing Wi-Fi connection issues, what should you do?
What is Factory Reset Portal.
Name some ways Alexa converses with you?
What is Jokes,Questions,Stories,Recipes.
During the call, teammates has the option to?
What is take notes, place on hold, add another agent and mute a call.
Chewing gum while cutting an onion keeps you from doing what?
What is crying.
How many people are supported in a group call with Portal?
What is 7 people.
If the customer says that the microphone isn't working during a call, what's the first thing you should do?
What is try calling a different contact.
Under the Portal Accounts section, tapping on the name of the user will help you do what?
What is remove an account from Portal.
There are 7 tips when speaking with a customer, name the 7?
What is be sincere and genuine, Listen to the problem, Repeat for understanding, Identify device type, make sure customer has access to the device, note device SW build, Troubleshoot with patience to reproduce any issue.
What type of fruit is poisonous to birds?
What are Avocados.
What are some titles on Storytime with Portal?
What is the Three Little Pigs and Itsy Bitsy Spider.
What is one talking point, when it comes to weak connectivity to Portal?
What is check Wi-Fi signal strength and internet speed, help the customer identify how the connection is behaving, check router proximity.
True or False: Spotify and IHeart requires you to upgrade to premium, but Pandora does not?
What is False.
A teammate should type "Begin chat" when?
What is start a conversation.
A broken clock is right how many times a day?
What is twice.
Make sure the power button isn't stuck, if Portal happens to do what?
What is randomly turns off?
If the song is explicit, the customer will needs to enable what setting?
What is "Allow Explicit Content".
All data related to Portal resides where?
What is in the "cloud".
What are 2 types of statuses that show if a teammate is online and ready?
What is Selected and Derived.
How many licks does it take to get to the center of a tootsie pop?
What is 364?
If the signal is weak, move Portal closer to the router, would mean what troubleshooting step is Portal experiencing?
What is Activation/Syncing is not working?
In what instance would the customer have to set up their Wi-Fi and FB account again?
What is Factory Reset.
Portal has Alexa built-in, so you can ask a question, set a timer, add items to your shopping list, or control your smart home by linking what to Portal device?
What is your Amazon Alexa account.
What words were Portal and Portal+ known by according to Facebook internal?
What is Ohana, and Aloha.