Incident Routing
What group handles HUB to HUB incidents?
IHUB_INTER_UNIT_SNOW
What should always be added to the ticket for full departure tickets?
Scans
Where do PLT (Tote/Orbis) issues get sent?
CORP
What must ALWAYS be requested from the branch?
Pictures of box labeling
What must be added to every ticket FIRST?
Scans
Name THREE qualifying branch codes.
NC600, IN611, MN700
If a ticket is over 2 weeks old, what must the branch provide
Cycle count screenshot
Who handles ML-related Wrong QTY tickets
Renee
What PO do you check for incorrect part scans?
1200 PO
If scan shows PS3_5, what do you do ?
send to CORP
Are GA100 or MN100 included in this routing?
Yes (all hub-to-hub transfers
If only ONE part is missing from a tote, what is the root cause?
User error – item left
What sheet must be updated when a pick location exists?
wrong QTY Excel sheet
What Opera screen shows current inventory?
Opera 1 (23-7)
What must you check if item is missing at conveyor?
Scan errors or generic labels
What is the purpose of IHUB_INTER_UNIT tickets
Handle hub issues
If no proof of HUB error after 1 week, how should you close the ticket?
Close on tracking
What Oper screen checks if the pick location still exists?
Opera 1 25-10
What should you do if inventory = 0?
Expense the part
If no issue is found, what root cause is used?
Scan issue / tracking issue
Name one branch code that requires IHUB_INTER_UNIT routing
NC600 (or any listed)
What instruction is given to branches when expensing missing parts?
Inventory Adjustment → Expense Part → External Expense (IN100/IHUB) [Last scans...TURE SCANS | Word]
Name TWO required internal note checks for ML ticket
What action is taken when stock is found (+ gain)?
Send under a generic label
What does PS2_2 indicate?
Label misread or divert issue