TIPS
Holding a screen protector at this angle when applying, helps prevent air bubbles, dust, and debris.
What is a 45 Degree Angle?
"Your portable charger needs to be back by..." this amount of time
What is 2 hours?
This is where we check for open tickets
What is the Student Help Desk Portal?
This type of crack doesn't seem to be receding.
What is HAIRLINE?
The Director of Technology
Who is Michael (Miko) Brown?
This is the proper wattage for an iPad Charging Brick
What is 20W?
This former member of the Help Desk memorably said his name was THIS when calling a classroom?
What is YOUR NAME?
When this is set to on, this setting allows us to see where an iPad is
What is LOCATION SERVICES?
This place common for eating is also where a lot of missing iPads are found
What is the CAFETERIA?
The three technicians of the IT Department
Who are Sean McMahon, Barry Podunavac, and Monica Kraykovic
iPads don't take baths, so keep this away from it.
What is liquid (or water)?
"I haven't two-touched in like a month"
Who is Olivia?
Mosyle's Location Service should be set to this
What is ALWAYS?
The piece that enables an ipad 10 to use headphones
What is a module?
This teacher teaches other teachers all kinds of tools to teach all the teachees....
Who is Troy Ulewicz?
Your iPad is frozen in Google Slides. Doing this fixes the issue 99% of the time.
What is Forced Restart (or Hard Restart)?
Mrs Monica likes to ask why charging your phone is more important than WHAT?
What is YOUR EDUCATION?"
This type of case requires the four screws to be loosened before removing an iPad
What is BRENTHAVEN?
This is printed at the end of helping a student and used as a "pass" to show a student was at the Help Desk
What is the Ticket Receipt?
This IT Dept Skyward Expert's last name is most likely to be mispronounced (Yes you have to PRONOUCE IT)
What is CYZYEWSKI?
(Sizz-ess-key)
The present iOS version
What is 18.5?
Mr Sean will talk to you about joining these two groups
What are First Lego League and Quasics?
The title of the person who oversees the help desk students daily
What is Student Help Desk Coordinator?
The other acceptable answer is THE FAVORITE)
We know it as AGi, but it stands for this
What is Asset Genie, Inc?
Since you now know how to pronounce Miss Jen's last name, this is how you SPELL it
What is C-Z-Y-Z-E-W-S-K-I?