Help Desk Flubs
This classic blunder involves constantly putting tickets under this category
What is Request?
Paul, Rosseau and Delaney are all part of this team.
Who is Sys Admin?
These two people share a last name despite not being related.
Who is Sehaj and Onkar?
This gullible phrase is commonly used instead of putting the word "PASSWORD" in phishing forms to avoid the auto-moderation settings.
What is WORDWORD?
BARK BARK
Who is Onkar?
This error is the result of not checking the history before making a ticket.
What is a duplicate ticket?
If someone is missing an ecampus icon, you assign this team.
Who is ESS?
Debare, Alina and Hanna are all fans of this show and watch it together.
What is Jeopardy?
The recent Phishing disaster involved a broken script which disabled this many accounts.
What is 19,000?
Sehaj keep your hands to yourself.
Who is Delaney?
When you don't know what this is, grading tests in copiers sounds super weird.
What is bubble grader?
This person changes the passwords for guest accounts.
Who is Joe Carro?
Majority of the Help Desk went through a large phase of playing this popular mobile game.
What is Clash Royale?
The rollout of this feature lead to over 700 calls on the first day of school.
What is MFA?
I miss her.
Who is Tristan?
If you help a parent login to their adult student's account, you have broken this law.
What is FERPA?
When someone calls unable to access their account because their SSN is incorrect, this team handles it.
Who is Registrar?
When the clock in the office broke down, we quickly searched for a replacement from this country.
What is Uzbekistan?
A weekend phishing disaster was navigated by Tristan and Gabe over a weekend where Evan bought them this type of food.
What is Halal?
Student lead Eiron please save me! I don't wanna go! I don't wanna go student lead Eiron!
Who is Gabe?
This iconic error, committed by Kristina, happened when she assigned this team instead of TSS.
Who is ESS?
This team fixes the TVs in PAWS Cafe.
Who is Communications?
A student lead printed out a specific crossword puzzle and left it here, leading other student workers to complete the crossword puzzle. The name of the company that made this crossword is _____.
What is Knitted Knockers?
When Delaney made a meme about this disaster, it prompted Evan to say "You're making memes right now? I'm sitting here covered in vomit and you're making memes."
What is Moodle going down?
Phone ringing!
Who is Charlie?