Accounts
Software that manages accounts.
What is Rapid ID?
Easiest way to find an IP address
What is Googling "what is my IP address"?
Always get this from Faculty/staff when troubleshooting their assigned machines.
What is a computer barcode?
Faculty/staff can install adobe application through
What is Adobe Creative Cloud?
Students print using...
What is Webprint?
How often do sponsors have to renew their sponsored accounts?
What is "anually"?
users can get a more secure and faster internet connection using...
What is an ethernet cord?
Source(s) of information when troubleshooting
What is the TDX knowledge base or the G-chat?
Software whose password isn't the same as the rest of the systems.
What is Office 365?
Location and name of the student's color printer.
What is the 1st floor of Burke Library and Burke-1stfloor-C?
This is needed before we make any changes to a user's DUO account.
What is Proof of identification: a selfie while holding a Hillcard?
Network drive name for faculty/staff and students.
What is ESS and SSS?
How often and how many times do you follow up with a user
What is "Every 2 days you follow up with the user, and after the 2nd consecutive email with no response, you close the ticket"?
Software that protects barcoded machines from viruses and malware.
What is Sophos?
How to remove a jam.
What is "Pull out the trays or covers and locate the jam"?
Entitlements given to contributing retirees vs. regular retirees
What are AD accounts and email vs. just email
Users must connect to ... off campus to access the Hamilton network
What is VPN?
Software that syncs computer passwords with Hamilton password on Mac machines.
What is Nomad
System we use to oversee student printers.
*Extra 300 points if you can show us how to use it and what information you can gather*
What is HP web JetAdmin?
Step-by-step process if a user has forgotten their password and have already claimed their password.
What is...
Enter username and click Go.
A text message or email will be sent to the mobile number/ or email recorded in the user’s Rapid ID profile. Enter the code from the text message/email in the field, and click Go.
Questions to ask when you encounter a network issue.
What is: Issue at hand, location, start of occurrence, device (make and model), Mac address, IP address, speed test results, consistency, etc?