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PaperCut
Do's/Dont's
Faculty/Staff
Popular Issues
KSIS
100
The URL for PaperCut that consultants use while on the job is...
What is https://papercut.campus.ksu.edu/admin?
100
Your cell phone
What is something you do not use when you are on a shift?
100
The IT Help Desk Manager Coordinator.
Who is Anthony Cobb?
100
I'm trying to order a transcript through KSIS, but every time I click on "Click Here to Order Transcript" nothing happens. I fix it by doing this.
What is disable pop-up blocker?
100
Who is our main source for issues involving KSIS at the Help Desk?
What is a Fred Darkow
200
The Connect page under Balances or by going into PaperCut under Summary.
What is How do I check my printer balance?
200
What I do before going to a manager if I don't know how to help a customer.
What is check your resources (KB articles, Google articles, FAQ pages, help links, etc).
200
The Director of ITAC.
Who is Dr. Rebecca Gould?
200
A common fix for simple Mac problems.
What is clearing the PRAM?
200
People whom we are allowed to give out KSIS information.
What is the owner of the account or people with an academically valid reason?
300
Recent Print Jobs --> Click Request Refund for document --> Enter Amount and Reason for Request
What is Request a refund in PaperCut?
300
An activity that shouldn't be done with customers.
What is flirt?
300
The current interim director of OME.
Who is Scott Finkeldei?
300
"Help! All my emails are going into different folders even after resetting my password and checking email forwarding. I do this:
What is check inbox rules?
300
Student center --> Names --> Click Edit --> Save.
What is change your preferred name in KSIS?
400
The current PaperCut Admin
Who is Andrew Kuehler?
400
Something you generally don't mess with when helping a customer with a Windows computer issue.
What is the registry?
400
The director of EST.
Who is Greg Dressman?
400
Final grades are due at this time:
What is the Tuesday after finals at 5 P.M.?
400
I can view the holds and service indicators status for a student here.
What is Student Services Center (Students)?
500
Printer --> Jobs Pending Release --> Select Job --> Admin Release --> Select Printer to Release
What is "How do you manually override a print job"?
500
I should follow these steps in the case of an armed assailant coming into the Help Desk.
What is Alert; Lockdown; Inform; Counter; and Evacuate?
500
The Director of ISO (Information Systems Office).
Who is Loren Wilson?
500
What do teachers do if they miss the date for final grade submission?
What is submit a Grade Change Form for every student to the Registrar's office?
500
A student can view specifics on previous college records?
What is External Education?