Together we can!
Where can you find weekly VCC meetings?
- You go to teams then hit channel meetings for the week - vcc meeting schedule
What is Quarantine?
A period, or place of isolation in which people that have arrived from elsewhere or been exposed to infectious or contagious disease are placed.
What does PUI stand for?
What is Person under investigation.
Your contact gave you an invalid number- haha- what is your next step?
What is CT Assist
You tried CT assist but found no results for this PCG. What do you do?
What is check
www.truepeoplesearch.com, https://thatsthem.com, https://clustrmaps.com, www.spokeo.com and/or www.whitepages.com.
if no luck place a Lexis Nexis Search Request in
The Contact name listed is actually a business name what dispositions initial and final to use when closing? what should be in this note?
What is place this note "This Contact is a business and not a person so can not be followed up on.
There is no disposition for a business so I will mark the file" invalid phone #". Then, mark the disposition as "invalid number" and close the file as " unable to reach".
What is the incubation period to develop symptoms for COVID?
What is 2 to 14 days
Contact states that she has fever, chills and cough within the last three days, what should you do?
Convert to PUI
What is the phone number for an interpreter?
What is 1 844-313-1563.
Your contact asks you about needing housing and other questions you find difficult to answer. Who on our team can you go to for help?
CSS
Does the SMS system stop messaging contact after the 10 days of Quarantine?
No, tell contact to keep monitoring their symptoms to 14 days.
Your contact has a ton of questions about what she can or can not do during quarantine. What number can you refer her to for answers?
What is NYS hotline 8883643065.
Contact says they have NO symptoms but tested positive for COVID 2 days ago. What should you do after this interview?
What is convert to PUI
File is outdated for a traveler: what is the final disposition if there was no interview vs if there was an interview?
If you receive a Contact Monitoring file that has not had an interview and it's after the end of quarantine date you should just close the file with the following disposition:
"Notification after quarantine end date". If however an interview was made, then close the file as "follow-up complete"
You type your contacts name in search all and find duplicates, what should you do?
Notify your supervisor with County, CID # and QT dates for both.
The file for your contact ends 01/06/21. Today is 1/05/21, Do you call this contact or do you close file?
What is -call this contact as symptoms or a positive test. This person may be a PUI so complete the interview.
Your contact accidentally opted out of text messages, what can they do to restart SMS?
What is Opt Into Text Messges by texting START to 50292 to restart SMS
What must be in the notes for a PUI?
MUST HAVE CORRECT SPELLING OF NAME, DOB, ADDRESS, Symptoms (current and when they started), Testing site and type of test, when they got tested, CSS needs
Contact has no email and lives in Suffolk and Nassau, what email do you place in the file?
what is orders@suffolkcountyny.gov and ordersfromNCDOH@nassaucountyny.gov and remember to click onto (No) for email packet .
What is the disposition If a Contact Traveler has left New York State?
what is choose traveler left NYS and close the file
What must be in the notes for a school file?
What is
Always include in top notes:
Name of school attended and its address, Exposure date, Last day at school, if different from exposure date, Name of cluster, if there is one (might be different from the school attended) and Type of student (I.e. hybrid, In-person, virtual) or staff position and Grade of student (or, if teacher, grade they teach)
Contact tested positive 30 days ago, and family member became a new case does this contact have to quarantine?
Suffolk - 30 days ago tested positive does not have to quarantine
Nassau- 90 days tested positive does not have to quarantine
Your contact says he tested positive for COVID yesterday but needs food. What do you do?
What is place notes in CSS and DO NOT CONVERT TO PUI.
Your contact would like to know where they can get a drive thru COVID test done?
Refer them to Jones Beach- make an appt is 1-888-364-3065
Contact says the dates are all wrong or I wasn't around this person and I want to dispute this QT notice. What number can you refer your contact to?
Suffolk county dispute number is 1-631-787-2200. Nassau there is none- refer them to Hotline 1-888-364-3065