Card

Question 1

100

Based on their provider number given, how do I know which province they are calling from ?

Buffer sheet

200

Which application it is used for searching/troubleshooting drug claims ?

CAIL / TANDEM

Question 2

100

Name 5 of our insurances that we support 

11 CANADA LIFE 12 PSHCP 16 SUN LIFE FINANCIAL 22 DESJARDINS (CHAMBERS OF COMMERCE) 23 UNION VIE INSURANCE 29 EQUITABLE LIFE 32 DA TOWNLEY 34 ADJUDICARE 35 AGA 36 CCQ (MEDIC CONSTRUCTIONS) 37 WORKSAFE BC 40 GLOBAL 44 JOHNSTON GROUP 49 WSIB 51 DESJARDINS 57 PBAS 62 LA CAPITALE 80 Meter

200

Which application are we using to document our calls?

HEAT

Question 3

100

From left to right, what kind of numbers does insurance card consist of ? 

Carrier, Group, Certificate and issue number.

200

Where can I find the error codes ?

Sharepoint or ticket logging.

Question 4

100

Which insurance does not require issue number ? 

Desjardins, Adjudicare and UV.

200

What does relationship code #2 means?

Spouse

Question 5

100

Where can pharmacy staff find Telus Health resources ?

telushealth.com/pharmacy OR google ''support document for pharmacy''

200

What does relationship code #4 means?

Overage dependent