User Tool
Tools
Fraud Trends
Case Notes
Random
100
After you click on the light blue box, what color does it change to?
Dark blue
100
What system is used to place a fraud block?
Mortgage Servicing Platform (MSP)
100
Where are the trend sheets located?
HEI SharePoint
100
Is a Snowflake query required for each case?
No
100
What is James Bond's code name?
007
200
How do you close the User Tool?
Click the Close button
200
What does LAD stand for?
Loss Avoidance Database
200
Which state did most of the Brooks Trend transactions occur?
California
200
True or False
The customers ECI needs to be included with your CA review?
True
200
Name this celebrity
Idris Elba
300
True or False
LAD cases are automatically loaded to the User Tool?
False - LAD cases are pulled in LAD and manually loaded
300
What time frame should you be searching for checks in EIV?
One Year
300
Name three banks repeatedly part of the External Fraud Trend?
Green Dot, Discover, Sutton Bank, SoFi Bank, Thread Bank, Relay Bank, Column National Association, Bankcorp Bank
300
What 4 bullet points must be included with each note?
EVP Concerns, MBWS, Customer Assist (CA), Admin Tool
300
At which museum did the recent high profile art heist occur?
The Louvre Museum in Paris, France
400
When are you required to close the User Tool?
Break, Lunch, and End of Your Shift
400
Where can you find how the customer was authenticated in a Chase branch?
Customer Assist (CA) - Contact History
400
Name three types of Scam?
Phishing, Imposter, Tech Support, Love Scam, Investment Opportunity, Job Opportunity/Work at Home, Lottery/Foreign Lottery, Business Offers, or Inheritance
400
What is included in MBWS route when creating a Fraud Case?
Date, Queue name, Case #, email HEI Inbox
400
The product once sold as M&M’s Fruit Chews is now known by what name?
Starburst
500
What are the three disposition options and what do they mean?
Valid - no fraud found
Duplicate - case already worked
Referred to HEI - fraud found
500
How long should your date range be in Admin Tool - Transaction History?
30 days
500
What is phishing?
The customer answers an email from whom they believe are legitimate sources
500
Is anything missing from this note?
• EVP Concerns? No
• MBWS: Rvwd MBWS.. No possible compromise found
• Customer Assist: Rvwd the CA profile for ECI XXXXX No possible compromise found
• Admin Tool: Rvwd the online activity in Admin Tool for profile ID XXXXX.. No password change since 12/23/2025.. External added on 07/04/2025.. No possible compromise found
• Rvwd query results for profile ID XXXXX.. Device First Seen: 12/18/2025
Tool used to review query
500
When was Diet Coke revealed in the US?
July 8,1982