POOLS
What are the 3 main pools we use?
CNH referrals, CNH hep MA, CNH hep scheduling
Can you accept a medi-cal referral from the ED?
No-it must come from PCP unless pt was consulted by our providers in ED
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Where do you find procedure orders?
Under procedures tab or other orders tab.
What are the two main locations we schedule for?
MOS, PMC, others include RMR MRM MUC
Who are apart of each pool?
CNH Hep Referrals- Nurse team
CNH hep MA-MA's
CNH hep Scheduling- Admin
Which two dx can you not schedule for and must send for review first?
Fatty Liver and Liver Cancer
Who do you send urgent symptom calls to?
The RNs based off of pts assigned Dr.
What days can you not schedule Fibroscans on?
Fridays
What do you always check in pt chart when taking a call?
ASV & Most recent encounters.
When do you send a message to RNs vs NP?
Never. Only send to RN unless very urgent or secure chat NP and include RN if its something the NP needs to see or a direct question regarding pt. Usually regarding pt appt.
Where do you transfer new medi-cal pts who want to schedule new hep appt?
CPAT
What are you the red flag symptoms?
Abdominal pain, bleeding, fever, loss of consciousness, numb, difficulty swallowing, head injury, shortness of breath, impaired speech, eye pain or vision loss, confusion/memory loss, suicidal thoughts, weakness
How early do you have to check in for any procedure?
1 hour prior
Who are the 3 RN's and who are the two main floats?
Jocelle, Jill & Kathy. Floats- Janice, Rachelle
What do you fill out when routing message to a pool or to a specific individual? Where do you go to stat an encounter?
Click telephone call, fill out Dr. and location, begin encounter, Incoming call tab, document reason for call, your message, route to appropriate pool or individual.
What all do New pts with HMO insurance need prior to scheduling and sending for review?
referral, auth, progress notes, imaging. labs, then schedule first available and send for review.
What are non-urgent symptoms?
Low rating pain, anything that is not on the red flag symptoms
What do you do after scheduling every procedure?
Document that pt was scheduled, sent new patient letter.
Who are the 3 NPs?
Lisa Richards, Robin Soto, Summer Collier
What type of calls go to each pool?
CNH referrals- new pt referral needing triage + any dx that you cant schedule for needing review.
CNH hep MA- refil;s, lab orders, bowel prep, placing orders etc. SOME results
CNH scheduling- sooner appts, anything needing to be added into pt chart from rightfax. etc
All symptoms, medical questions go to assigned RN
Can PPO pts self refer? What do they need to schedule?
Yes, progress notes. imaging, labs
You're going to do great!!!
:)
What are the procedures that we offer?
Liver bx, EGD with banding, EGD, EGD/Colon, Colonoscopy.
Who are all of the providers?
Sharpton, Kono, Mendler, Ajmera, Dave, Barman, Vodkin, Loomba.
Fellows: Hsu, youssef, Low