TEAM
While it SHOULD happen year round, these two quarters are when we set aside time to discuss performance with our team
Q1, Q3
This term is used to describe the "Planogram" for backroom aisles. The ESIM shelves have one too, so does the computer in recieving and the vendor area.
Profiles
According to best practice this must be signed every 4 hours near the OPU hold room
During this 3 hour block we have the highest transaction count, its when most of our resources should be scheduled at the front as indicated by the "Coverage Graph"
4-7PM
This is the person responsible for pulling all QA IR's
LOD
These are the 3 stages of managing the performance:
Identify, Address, Document
After 45 days located in the backroom all clearance and NOP items populate on this report which must be worked weekly.
Trapped Items
Where do we look at prior days INF details
Greenfield
When the checkout line exceeds the red barriers -or- if any guest is waiting for longer than 2:00 this is the term for what the SETL should do.
In GM stores the equation is 1 + 1
Speedweave -or- Call for backup
All Liability pulls should be completed and merchandised this many weeks ahead of a transition
7 Weeks
The acronym SBIE helps us guide coaching conversations with our team members..SIBE stands for this. It should be in almost all documentation as well as conversations
Situation, Behavior, Impact, Expectation
No product is ever allowed to be on this surface, its not only a safety hazard but the biggest cause of pest issues.
The Floor
Name two stockroom locators we use for put to hold.
According to best practice these team members should NEVER be pulled from the front end.
Checkout Advocates
This is the maximum height product should be merchandised in inches...Its about 50 notches on a pegboard..
72"
What are the two categories of these corrective actions with examples
Performance & Conduct
These 4 backroom categories are the focus for March company wide. We only locate 3 of them though..
OTC, Electronics, Pets, Bullseye
What does INF generate the following day?
Suspect Task
These are the only two types of TM's are only Team Members who can not respond for backup.
TSS - APS
If there is not enough product to support items that are located on both and endcap and in-line this location should be prioritized.
In-line
Who needs to approve a PIP before submitting
No one
Recieving, Upper, Lower and Open are examples of this method we use to ensure our team is pulling efficently. If you find yourself pulling 1 item from a casepack its probably wrong.
Grouping
9AM
GUEST - Stands for these 5 actions that ALL team members and leader should model.
Greet Understand, Educate, Solve, Thank
Items over 45 LBS should be merchandised between these two body parts, for ease of stocking for our team members and shopping for our guests
Thights and Chest