IT
Providing technology and support to enable our business.
What is IT
Identifies opportunties to help drive these practices to adopt the leading technology solutions that exist within our enviornment
What is Change Management practices?
These individuals are responsible for supporting and improving adoption rates impacting the organization, core teams, functional areas and global offices.
Enabling technological cultural change that delivers scale, supports business users, and aligns behaviors with the HarbourVest Leadership Model and achieving individual goals
What is the Mission of Tech Tour?
Acronym for the B&T Op Model
What is the Business & Technology Operating Model
Face of the IT Department. Partner to HVP users by providing white-glove customer service and support across the organization
What is the Global Service Desk?
These are the 7 qualities...forward thinking, flexible mindset, willingness to adapt, ready for digital change, a digital-first approach, data-driven decisions and promoting an engaged workforce
What is Digital Dexterity?
Technology Tips & Tricks on our Tools and Technologies throughout our Footprint
What are Digital Dexterity Dives
Sales and Investment Applications and Enterprise-Wide Tools structure
Tech Tour Weeks
Structured and iterative approach to project management and product development leading to continuous value delivery in shorter interactions.
What is Agile Methodology?
Resource that lists capabilities, description, Product Owner, Platform Owner and Power Business Users
What is About our Applications?
Identified Key Enterprise tools and technologies with KPI's and Targets centered around business user adoption measuring outcomes
What is the Digital Dexterity Dashboard?
Disseminate and cascade bringing increased awareness to how it effects the business user community
What are IT Communications?
B&T Operating Model, IT, What's new in Security, and Transformation
What are Pre-recorded Sessions?
Identified Product Owner, Platform Owner, Key Stakeholders/Champions, Steering Committee, SME's and Development Team for ongoing platform success and best practices
What is the B&T Product Roster?
Smaller scoped time sensitive items deployed on a platform
What is a Minor Release?
Commitment to leveraging data driven insights, technology solutions, and innovative thinking to drive results in the HarbourVest Leadership Model
What is Execution Excellence?
Visibly committed to the GCN, Take actions with Change Champions, Communicates and Provides Opportunities to Communicate Technology Changes and adoption and embraces Change and acts a role model for new ways of working
What is the Sponsor Coalition?
Stories to contextualize how users across the organization can use the tools and technologies available to them to support their business.
What is a business use case story?
Reviewing business capability, security review, compliance review, tech stack consistency, product roster identified and integration requirements.
What is IT Evaluation and Requirement criteria?
Descriptions and categories of ADKAR, ACoP, IDC, GCRM
What is the Acronym Dictionary?
Business Acumen, Adaptability, Political Savviness, Fusion Collaboration and Systems Thinking are key actions that faciliate this
Business User Adoption
Moving through Awareness, Understanding, Engagement, Perception, Experimentation, Reaction/Support to the end stage of organizational Change
Compliance vs. Commitment Framework
Registration, Attendance, Unique Login's, % of users to attend per global office, functional team and management level. Most attended sessions and breakdown of in-person vs. virtual attendance
What is the Tech Tour 2023 Dashboard?
Lead time, Delivery time, System Time
What is Cycle Time Metrics?