Incident Reports
When are IRs due?
By 8 am the following morning
These three things make up your purpose while working the front desk.
Safety, service, and to socialize
You can't always assure students of complete confidentiality, but you can promise this.
Privacy
True or false: Visitors may bring their pets into the lobby
False - unless it's a fish in a 10 gallon or smaller tank
This is the first thing you should do in all facilities situations.
Put eyes on it
How should every IR begin?
On day, date, at time ...
The early bird gets the worm and these extra responsibilities
Review Checked Out Resources and packages reports, follow up as necessary
When can you key a student into their room without permission from the RHD?
They're locked out of their room and you've verified their identity and booking.
Which of the following are allowed in student's rooms - cigarettes, cigars, vapes, e-cigarettes
None!
If you're concerned about a student hurting themselves, you should ask this question.
Have you had any thoughts of harming yourself?
If yes, do you have a plan?
What should CLs be listed as in IRs?
CLs should not be listed in Maxient
When the fire panel goes off, you follow these steps
1. Go to room and check cause of alarm (call RHD if due to smoke)
2. Go to desk and point officer to room
3. Log in desk logs
A student has their phone, but left their ID card in their room. What should you do?
1. Verify they live in Heritage North or South
2. Swipe them into appropriate wing
3. Make sure they know how to use unlock codes
When are visitation and quiet hours?
Visitation: 10 am - 1 am
Quiet Hours: 11 pm - 10 am
True of False: In a suspected alcohol situation, you should knock, explain the situation to residents, and explain you need to enter and look around.
True
What format should photos be saved in?
JPG or JPEG
(Not HEIC)
At 1 am, you just want to leave the desk and go to bed, but first you should do this extra thing...
Spray and wipe down the desk
A parent calls the front desk concerned about their student. Name the two things you should do while on the phone.
1. Get information from the parent - student's name, why they're concerned, last they heard from student
2. Direct parent to BUPD (254.710.2222)
Name and explain the two noise policies in the Guide to Community Living
Quiet Hours
Courtesy Hours
True of False: In a suspected drug situation, you should knock, explain the situation to residents, and explain you need to enter and look around.
False - call Baylor Police and the RHD on call, then wait outside the room until the police arrive to confront
The best IRs include these things
Multiples times, specific steps, specific locations, titles and names, paragraph breaks, direct quotes, pictures
1. Call ITS to submit a help ticket
2. Put up the out of order sign on the printer
A parent calls the front desk concerned about their student. Name the one thing you should do after you hang up.
Go check on the student
A room cannot have more than this % of its total wall space covered
30%
What is the North Village On Call Phone Number?
254-644-7385