Heritage Financial Credit Union
How long has Heritage Financial Credit Union been serving its community?
1940
True or False: Everyone gets the rewards in their Heritage High Yield or Heritage Cash Back checking accounts no matter what.
False, only those qualifying
What are the rewards on the Heritage High Yield checking account?
5% on balances up to $25,000; unlimited ATM withdrawal fee refunds
What does FRAN stand for?
Free
Rewards
Ask to Qualify
No penalties
How can members know how they're tracking towards qualifying each cycle?
Online banking; mobile banking
The number of communities in which Heritage Financial Credit Union has a branch
12
The # of POS transactions to post and settle to qualify
12
What are the rewards on the Heritage Cash Back checking account?
5% on debit card purchases up; Up to $25 cashback each month; unlimited ATM withdrawal fee refunds
What should you do when you get an objection?
Ask why.
Get to the root cause of the concern before offering a rebuttal.
These two products are the primary drivers for deposits
Heritage High Yield Checking and Heritage High Yield Savings
What two new products and services is Heritage offering that shows its member Heritage loves them?
Kasasa and GenGold
When mentioning qualifiers in your RED Channel training what is the proper way to position them?
We ask you to... Not you need to, have to, not requirements, not stipulations, etc.
What are the rewards on the Heritage High Yield Savings account?
2.25% on balances up to $150,000
Reasons why Heritage High Yield Savings should be added to every Heritage High Yield or Heritage Cash Back checking account?
- Higher avg. balances
- More POS
- Deeper product penetration
- Stays on avg. 2-years longer
On average which account has more debit card usage?
Heritage Cash Back
What New York Yankees High-A affiliate plays at Heritage Financial Park?
Hudson Valley Renegades
This creates stickiness
ACH/DD
Even when your member doesn't qualify what two accounts still earn something?
Heritage High Yield Cash and Heritage High Yield Savings
Why is this program a Win-Win
Rewards consumers
Makes or saves the bank money
- higher avg. balance
- younger
- more POS and eStatement adoption
- stickier
- deeper product penetration
-longer life-span
What happens if I don't qualify?
It's still a free account and you can try again next month, plus in Heritage High Yield Checking and Heritage High Yield Savings you get 0.05% on your balance
What is Heritage Financial Credit Union's Mission?
We are more than a bank. We believe in our members and employees – in their stories, both past and yet to be written. We are the combined Heritage of generations who care about and support each other to provide lasting contributions in our communities. We are committed to creating opportunities for people by providing necessary tools, resources and education to make possible the achievement of their goals, hopes, and dreams. We are Heritage Financial Credit Union.
How do you qualify in Heritage High Yield Savings?
Qualify in your attached Heritage High Yield and Heritage Cash Back checking accounts
What is the purpose of Heritage High Yield Cash and Heritage Cash Back checking accounts sweeping into the High Yield Savings account?
Encourages your members to save
How much in deposits have community institutions lost to Fintech banks in the last five years?
$3 Trillion
This is the average daily balance that determines whether Heritage High Yield Checking or Heritage Cash Back Checking is better for the member.
$6,000