Smile Through
The Phone
The Phone
What is the proper way to greet a caller?
Thank you for calling the LEQVIO Service Center for the LEQVIO brand of inclisiran. This is [insert name] working on behalf of Novartis Pharmaceuticals Corporation. How may I assist you today?
When should a rep engage with a customer?
During moments of silence.
I'm sorry you've...
Had to deal with this.
This is important to...
Both you and I.
I should have been a cowboy.
Toby Keith
What is the first way to offer reassurance?
I’m happy to assist you today!
What is an environmental topic that prompts engagement?
How is the weather where you are located?
I understand...
How hard this may be for you.
Let's work together to...
Find a solution.
Sometimes.
H.E.R.
What are proper pronouns for patient calls.
The patient's name
In what way can we use important days to engage with a customer?
Do you have any special plans for the coming holiday?
That must have...
Been very difficult to deal with.
I'm sorry for this...
Trouble.
No Ordinary Love.
Sade.
What are the proper pronouns for HCP calls?
In what way can we use the seasons to engage with the customer?
How are you enjoying the season so far (winter, spring, summer, fall)?
Things are tough right now but...
We are here to assist.
You have the right to be upset...
let's change that.
Welcome To The Jungle.
Guns N' Roses
Please and Thank you.
Stay away from terms of what? Name 5.
Endearment
Baby, Honey, Sweetheart, Buddy, Dude
I've had this happen before...
I know how frustrating it can feel.
You are right and we..
Need to do something about this immediately.
My Funny Valentine.
Chet Baker.