Basics
John Doe clocks out at 12:57pm for lunch, and will be clocking in at this time.
What is 13:27 or 1:27pm?
I am the Call Closing.
What is Page 13 of the call flow?
Sarah says her call opening but no one responds.
What is Dead Air?
Agent M gets connected to Resident D but Resident D is at work and needs to be called back later.
What is General Support?
Suicide Squad is based on these comics.
What is DC comics?
Resident A is a recovering cancer patient. They received their 2nd dose on January 2nd; she will receive this type of dose and on this date.
What is January 30th for their 3rd dose?
I am the Script for when a resident had just recovered from Covid 19 and are wondering if they still need the vaccine.
What is the Vaccine Hesitancy Talking Points, page 17?
Resident C is currently pregnant and is uncomfortable receiving the Covid vaccine.
What is Declined- Side Effects/ Medical Interaction
"I can't afford to be sick after my shot and miss work."
What is Declined- Time and Convenience?
This artist painted the famous "Mona Lisa".
What is Leonardo Da Vinci?
Sarah's shift ends at 5:15 PM, due to an emergency Sarah needs to leave. Sarah must do this before leaving.
What is enter a request in WIW and notify her supervisor?
Martha gets connected to a Robo Caller.
What is Declined- No Response Provided?
Stuart assisted Resident E with the Homebound Survey.
What is Declined- Time/ Convenience"?
Lincoln Memorial is located here.
What is Washington DC?
Maria forgot to clock out for lunch her next step is.
What is submit a time correction?
I am the information on the mask mandate lifting.
What is Monday, February 14th's Daily Huddle?
"It is my civil and constitutional right that you are violating by calling."
What is Declined- Not Necessary?
"Call cannot be completed as dialed..."
What is Wrong Number?
The call center opened on this day.
What is January 18, 2021?
Resident B received the initial dose of J&J on December 20th, their eligible for the booster on.
What is February 20th?
I am the Daily Huddle Call in Number.
What is the Daily Huddle Invite or Meeting Details?
Resident H is asking about a testing site location.
What is Vaccination Appointment Questions?
Jane is an outbound agent calling to speak to Resident F, but their spouse answers and says they are fully vaccinated including the booster, then declines to be vaccinated because they are concerned about previous side effects.
What is Already Vaccinated/ Already Scheduled additional dose?
These 4 states make up the Four Corners Monument.
What is Colorado, Utah, Arizona and New Mexico?