Behavior Management
Stress Model of Crisis
Self Awareness
Handling Critical Behavior

What are the 2 main goals of TCIS?

SUPPORT: environmentally and emotionally to reduce stress and risk. TEACH: children better ways to cope with stress.


Encouraging a certain behavior through a system of praise and rewards is what technique?

Positive Reinforcement


Label the 4 stages of the Stress Model of Crisis

Triggering Event --- Escalation Phase --- Outburst (CRISIS) ---Recovery


What is emotional competence (give at least 2 examples)?

Being aware of personal goals, values, beliefs; Understanding cultural and ethnic differences and each other's worldview; Demonstrating self-regulation skills; Knowing personal triggers


What are the four questions you ask yourself?

  • What am I feeling?
  • How does this student feel, need, want or expect?
  • How is the environment affecting the student?
  • How do I best respond?

A crisis occurs when

A young person is not able to cope


What can you do to structure the environment?

Adjust noise level, lighting, activity level, group dynamics, amount of clutter, visual schedule, predictable routine, temperature, instructional engagement, breaks, room placement. 


How do we avoid the power struggle:

Using positive self-talk 

Listening and validating feelings 

Managing the environment 

Giving choices and the time to decide 

Redirecting the student to another activity 

Appealing to the student's self-interest 

Dropping or changing expectations 


Trauma affects how...

children think, feel, and behave. 

It can cause: 

-problems with self-regulation

-aggression and impulsive outbursts

-inability to tolerate uncertainty 

-trauma re-enactments or flashbacks 


What is an example of an encouraging and eliciting technique to utilize to help encourage the student to talk?

Tone of Voice; 

Minimal encouragements: "uh-huh" "go on" "I see"; 

Door Openers: "Tell me about that"; 

Closed Questions: "Do you like math?"; 

Open Questions: "How did you respond?"


This is the most valuable tool in Therapeutic Crisis Intervention for Schools.

The relationship between the children and their teachers.


What is prompting?  Example.

Nonverbal/visual signaling to remind the student of making positive choices. eg: pointing to your wrist as a signal for its time to clean up, timers to cue transitions, visual schedules, agendas.


Active Listening is NOT:

Throwing up roadblocks

Arguing or blaming

Giving Permission

Giving advice or solving the problem for the student 


Describe the TCIS iceberg.

Needs and Feelings are under the water (the biggest part of the iceberg and the part that is not seen). Behaviors are the part of the iceberg that is seen.


What are 3 nonverbal techniques to be aware of when working with an agitated or upset student?

Silence "Shut your mouth";


Facial Expression; 

Eye Contact; 



What are pain-based behaviors?

Impulsive Outbursts


Running away



Inability to regulate emotions

Trauma re-enactment 


List some examples of non verbal communication

Facial expression, posture, body language, communication through touch, height variable, proximity  


What are the steps in the LSI

Isolate the conversation; Explore young person's point of view; Summarize the feelings and content; Connect feelings to behavior; Alternative behaviors discussed; Plan developed/Practice new behavior; Enter young person back into the routine


Identify 6 of the 8 behavior support techniques you can utilize

Managing the Environment; Prompting; Caring Gesture; Hurdle Help; Redirection and distractions; Proximity; Directive Statements; Time Away


What are the strategies for Emotional First Aid?

Drain off emotions -- Clarify Events -- Maintain the relationship and lines of communication -- Remind the child of expectations and mediate the situation if necessary


What are the 4 elements of a potentially violent situation? 

1. Trigger 2. Target 3. Weapon 4. Level of Stress/Stimulation 


 What are the ABCs of Behaviorism?





What is the goal of crisis co-regulation and what are the 4 steps to remember?

To provide support in a way that reduces stress and risk 1. What to think (self-awareness) 2. What to do (Nonverbal strategies) 3. What to say (Verbal strategies) 4. What to do when it is over (LSI)


What are the 3 possible outcomes of a crisis during recovery and define each

Higher (Educateur) --- No Change (Fire Fighter) --- Lower (Abuser)


What are the goals of emotional first aid?

1. Provide immediate help and support to reduce emotional intensity. 2. Resolve the immediate crisis. 3. Keep the child in the program/activity.